Help System Search

You can highlight and copy your Spreadsheet, then paste it into any text area and your formatting should stay similar. Note that this sometimes copies hidden code which can cause HTML issues. Try using the "Clean HTML" button to strip out the code.

You can also use the File Manager in any text area to upload your file and insert a link to it.

To remove the Music Player module (All-Star):

1. Go to Page Editors > Website Home and click the X-Grid tab on the far left.
2. In the PAGE LAYOUT, click on the Music Player module, drag, and drop it into the grey field at the bottom of the MODULES box on the left.
3. Click the green Click Here to Save Your Layout Changes button to make your changes live.

Use the Scheduling Wizard to easily create a Round Robin schedule based on the information you add!

The Scheduling Wizard will easily do half of the work for you. Once the Scheduler has processed your details, download the results into an Excel spreadsheet. From there, you can make any tweaks and changes until the Schedule is perfect for your organization.

You can use the Import Tool to quickly add the Schedule to your Administrator site. (go to Teams & Schedules > Import and click the Help tab on the far right for more information on Importing.)

Please note the scheduling program is offered as a free Beta version, with limited Support.

Only the Owner of a website can change a Site ID. 

To change the Site ID:

1. Go to Account & Upgrades > HQ Details
2. In the SITE SUMMARY box on the right, beside Site ID, click the change> link.
3. The system will send a confirmation email that will include a code. Check your email, copy the code, and enter it into the Confirmation Number field. Click Confirm Administrator.
4. Enter your New Site ID and click Change Site ID.

Note that some file paths may not update after this change. We suggest viewing your Visitor's site and if necessary, recreate any links, images, or music that break due to changing your Site ID.

Changing the Site ID changes your site's web address, so visitors that have your site bookmarked will need to update their Favorites.

To remove the verification step in the Guestbook:
- go up to the Community tab and select Guestbook
- click the Options tab on the right
- select the Posting Options section
- click the "Post Immediately" setting
- exit and confirm

The Guestbook will now immediately publish all new posts.

To check your package pricing:
- go up to the Account Info & Upgrades tab and select Upgrades & Renewals
- you can edit a package using the Setup Teams box on the left
- the Package Cost should update on the right

Once it looks good, you can click the button on the right to process any payments and save the changes.

To change the display for the Visitor's schedule:

1. go to the tribar menu > Teams & Schedules > Schedule & Results and click the gear tab.
2. select Schedule Display and toggle CALENDAR or LIST VIEW. After the 'updated' message displays, X out of the menu.

Tips:

• in the Calendar view, only months with games or events scheduled will be clickable.
• mobile devices will only display the List view.
• contact Support if you'd like your Schedule to be color coded.

To refer your friends & fellow sports admins (& earn credit towards your organization's renewal or upgrade!):

1. Click the person icon in the upper right-hand corner & select My Account.
2. Click the refer a friend button & complete the fields.

When your friend purchases a membership with HTO, your organization will get a credit good for 10% of the price of the package your referral purchased, rounded up to the nearest $5.

To change the way your Schedule displays:

1. Go to Schedule > Schedule & Results > gear icon on the far right
2. Click Schedule to:

• default display format (calendar or list view)
• default sort
• what events display on Schedules
• default mapping site
• labels for OT & 2OT columns

Custom Date Range

Use the following URL to create a New Custom Remote Web Link in your Navigation Links which will only view a specific range in the current season:

http://HTOsports.com/teams/default.asp?u=USERNAME&t=c&s=SPORT&p=schedule&dateFrom=mm/dd/yyyy&dateTo=mm/dd/yyyy

Username and Sport need to be updated to match your account.

The from and to dates need to be specified for the range.

When you update a photo on your site, your browser sometimes holds on to old images (called "caching") even after you've changed it. Keep in mind that this is only an issue on your computer - other visitors should see the new, correct image. Eventually your browser will update the images, but this may take several days.

To force your browser to update with the latest images:

- Hold the "Shift" key on your keyboard while clicking the browser "Refresh" button (usually found near the web address at the top) in order. (Many browsers also use Ctrl + F5 as a shortcut to do a full refresh).

- Try closing all browser windows and re-opening, or try rebooting your computer.

- Go to your browser settings and check to see if you can delete temporary files (clear cache).

Contact support if the issue persists.

To make a domain request, click Contact HTO and change the department to Domains before typing your message.

Refer to the FAQ for more information.

Notes: 

- We are unable to register or Transfer domains into our account that end in .ca.

- We are only able to purchase Transfers on the following domain extensions:

   .com

   .info

   .net

   .org

   .biz

   .us

The Rookie membership level does not include any storage space.  As a result, there is nowhere to store images to upload to your site.

To upgrade your membership and add photos:

1. Go to Schedules > Teams & Packages & click the question mark icon on the far right.
2. Use the steps for your type of website to upgrade.

To change the time for a game or event:
- go to the Teams & Schedules tab and select Schedule & Results
- click the Info button for a game or event
- change the times, then scroll down and click the Update Game button

The schedule will now display the new times.

To enter scores:

1. Go to Schedules > Schedule & Results and click the scores button for any game.
2. Enter the scores and click save.

Additional details can be entered into the Game Summary, Play-by-Play and Special Settings* buttons. Forfeit settings can be found under the Special Settings section.

Hockey Tip: SO is for Shoot Outs. Enter SOG (Shot on Goal) in the stats*.

*minimum Prostyle membership level required

To set a game as a forfeit:
- go up to the Teams & Schedules tab and select Schedule & Results
- click the Scores button for the team's game
- click the gray Special Settings tab
- in the drop-down menu select which team forfeited
- go up and click the green Save button to update the result for this game

If one team has forfeit, they get a loss and the other team gets a win in the standings

If both teams forfeit, both teams get a loss in the standings

If you would like forfeited games to be hidden from a League's schedule module, or you would like the forfeited games hidden from the team's schedule, please contact support.

To delete a game or event:

1. Go to tribar icon > Teams & Schedules and select Schedule & Results
2.  Locate the game or event you want removed & click the trashcan icon on the right.

To renew your membership:

1. Go to Teams & Schedules > Teams & Packages and use the SETUP TEAMS box to confirm your membership level(s) and setup.
2. When you're ready click the gold BUY NOW button to be brought through to the payment page.

Once your payment is processed, your new expiration date will be displayed in the PACKAGE COST box.

Notes:

• all memberships must be renewed, even websites that are at the basic Rookie level. Basic Rookie level accounts may not need to submit billing info depending on your setup.
• by default, your SETUP TEAMS will be set to your most recent membership level.
• the BUY NOW button will only appear when your membership is within 30 days of expiring.

Logos and Flash banners

When you upload a standard logo, the max dimensions are 300x200. Tall logos can stretch your Flash Banner area, creating empty space above and below the banner.

- To upload a logo that will fit perfectly with the banner, use an image editing program to resize your banner to 75 pixels high. When the logo is uploaded it will not add empty space.

Large/ Full Page Logo (Banner)

To upload a larger logo, select the FULL PAGE WIDTH LOGO (no animated banner) option on the right before you upload the new logo. If your logo does not fill the page, make sure the logo is at least as wide as your website, then upload the logo again. This time, choose "xlarge 1200 x 1500" from the dropdown before uploading. If this still does not work, contact support.

Pro-Style and better membership levels can insert a clickable link to a Word, Excel or PDF document into any text area. To create the link, click Edit to open the text area you wish to display the link in and use the following steps:

1. In the text editing toolbar, click the File Manager icon and click Upload Files.
2. Click select files to choose the file. Click done - refresh.
3. Now that the document is in your File Manager, click to select it and click Insert Into Page to add the link.
4. Be sure to click the Save button for the text area to make your changes live.

The text area will now have a link to the file.

Go to the Schedules > Schedule & Results, then click the Info button next to the game you wish to edit.

The GAA statistic is dependent on the length and number of periods per game. This can be customized under Account Info & Upgrades > HQ Details.

Soccer

Contact support to customize the GAA and SA calculations to go by the number of games played regardless of whether minutes are entered for the player stats. This is useful if you want to display the minutes, yet still calculate per game.

You can set the stats manually by not entering the minutes.

Empty Net Goals

While you would enter the point in the scores, you would not enter it as GA for the goalie in stats.

In order for a player to show up in the Stat Leaders sidebar, they must have at least 1/3 as many attempts as the leading player. Attempts are different for each sport, such as Games Played or Plate Appearances.

Some sports require Games Played, so if you have not checked the G box for each player in the stats, the leader board will not calculate correctly. Entering bulk stats creates a similar issue - the leader board will not update properly if you have entered "season totals" stats into any game in the current season.

This is typically an issue at the beginning of the season when the players haven't had many attempts yet.

- Goalies are not limited. Contact support to limit goalies, such as by 1/3 Minutes.

- Contact Support to change the minimum requirements (1/2 attempts, 1/4 attempts, etc).

To apply team-level restrictions:

1. Go to People > Manage People & click Team Webmasters at the top towards the right. When the Team Webmasters display, click the gear icon in the upper right-hand corner.
2. In the Manage Staff Options dropdown, click Team Restrictions – Roster, Team Restrictions - Schedule, or Team Restrictions - Scores to apply restrictions that block team-level admins.
3. When you've applied the restrictions you'd like, X out of the popup and click ok to refresh.

You can change the website URL by changing the username.

To change the username:

- go up to the Account Info & Upgrades tab and select Account Info

- the Account Summary box on the right has a "change" link which will email a confirmation number to you (to prevent someone else from changing your login)

- you can change the username once the confirmation number has been verified.

You can also purchase your own domain name by going to Account Info & Upgrades tab and selecting Domains.

If your teams do not play against each other you can keep them from sorting by the record by placing each Team into a group.

To place each team into its own division, go up to the tribar icon > Teams & Schedules tab and select Teams & Packages. Once the page opens, go to the SETUP TEAMS Tree and click on Add Groups. Enter a group for each team (one name per line) and click the Add groups button. After the new groups are listed, you can click on a team, select Move Team, and choose which group to move the team into. Once everything looks good, click the green SAVE SETUP button to update the site.

You can also click on the League name, Group name, or Team name to open up the action menu. From the action menu you can Add, Delete, Move, Copy, and Rename teams and groups.

The HQ Schedule will only show events assigned to the entire HQ. Team events can be viewed by using the Teams: drop down to choose a single team.To move an event to a different team, click the Info button for that event, go to the Assigned To: drop down and select a different team before clicking the Update Event button below.

Making my Team Events Show

To show all team events in the HQ schedule,click the Options tab on the right. In the Schedule Display section, set "Show team events on HQ site" to "Yes".

- this affects both Visitor and Admin sites

Note: If you have a lot of team events, the HQ Schedule may become cluttered. You may also have to edit all of your team events so that the team name is listed in the event title. The Schedule Display tab has options to list team names in the event title, and show HQ events on the team schedules.

Mini-Schedule

There is an option when editing the Mini-Schedule on the Page Editors > Home Page to show the Team Events on the Home Page.
 

To edit and insert an image into a text area:

- click the Image Manager button in the toolbar to open the thumbnail window

- click an image to get a menu, where you can set the size and alignment before inserting.

To edit an image that has already been entered:

- select the image and click the Image Properties box to re-size, add a border or set alignment so that your text will wrap around the image.

Tips:

- Images added using the Add Photo button are automatically sized and aligned to the right (Main Text A /Main Text B on the Home Page)
- When resizing, set the width only. Delete the width or leave it blank.

- Making a image larger can decrease its quality

Images on their side (MAC)

MACs sometimes flip photos for you to be on the correct side. When you upload them, they will be on the side the photo was taken. These images must first be rotated using an image editing program before uploading. it is not possible to rotate images after upload.

If the site pages do not work properly, make sure that cookies are enabled in your browser.

Here is a helpful link:

Cookies Help

Apple (MAC) computer and iPad users can use all of the features in the site, including the newest verisons of the text editors.

A receipt is automatically emailed to the address listed as the Billing Contact or Website Owner.

In the music is playing too fast, it's possible that the audio file's bit rate is conflicting with the flash player.

Please review the video instructions on the upload page for more help. It explains a program you can download and make sure you set it to the right bit rate.

We hope you are enjoying our scheduling program: HTO Scheduling Wizard.  

Scheduling is a complex problem, and our Scheduler uses a unique calculation method to get a result you can use as a starting point. The final page lists a "Quality Factor", but you can also Re-Create or Start Over to see if you can get a better Quality Factor.

Once you get a result you should review it. You can click the Download link to save the schedule into an Excel spreadsheet, then use Excel to make the rest of the scheduling changes. We also recommend having all the Team Coaches review their part of the schedule for any discrepancies.

The scheduling program is offered as a free Beta version, with limited Support.

Advanced

Use this special URL for Over 40 teams:

http://www.hometeamsonline.com/sportswebsites/default.asp?p=scheduler&maxTeams=40

(Change the # of maxTeams at the end to push the limits)

Note that the more teams, the less accurate the schedule is likely to generate.

To change the background color, go up to the Layout & Media tab and select Colors. Go down to the Advanced section, click on Logo Background, pick a color and click OK. Make sure to click the green Save button to update the site.

To make your site not searchable:
- go up to the Account Info & Upgrades tab and select Account Info
- go down to the "Show Team in search:" option and select "NOT Searchable"
- go up and click the green Save button to update the site

The site will not come up in any HomeTeamsOnline searches.

Go to Website > Store. Click the edit button next to the product and input your product details.  Use the examples below to add a text box, a dropdown list, and even to add several choices for one product. (Click Update Product to save then preview your site to see how the input options appear on the web page.)

Note that by typing into "Product Options" you automatically add an input box for that product (to show choices for size, color, etc.). For example, ONE text entry box would be added if you typed:
Specify Size (S,M,L,XL,XXL) and Color (Black, White or Red)

However a dropdown list will be added by following the format shown in these examples:
Size // S,M,L,XL,XXL
Color // Black, White, Red

You can add more than one dropdown list by placing && between options:
Size // S,M,L,XL,XXL && Color // Black, White, Red

To change an account from a League to Team, first remove all but one Team from the Setup Teams tree on the Setup Teams Page. When there is one active team left, press the Options tab on the top-right of the Setup Teams Page and you will see an option to convert to a single-team account.

If you have any issues after converting, contact Support with the details.

To delete a player:
- go up to the Rosters & Staff tab and select Roster
- click the player's Remove button on the right
- click the Permanently Delete link to erase the player

If there is no archive button for a player, contact your league administrator to delete the player. Note that this permanently erases that player's record and stats. If you want to keep the records choose to Archive the player instead.
 

To delete a player:

- go up to the Rosters & Staff tab and select Roster

- click the "- teams -" drop down and select a team

- click the a player's Remove button on the right

- click the Permanently Delete link to erase the player

Note that deleting a player permanently erases that player's record and stats. If you want to keep the records choose to Archive the player instead.

To restrict Teams from deleting or editing the rosters, click the league roster's Options tab, select Roster options and set "Teams can add/update/delete PLAYER INFO" to "No".

To change the Game Type for any game to Rainout, Canceled, or Postponed:

1. Go to Schedules > Schedule & Results and click the info button for the game.
2. Use the Game Type dropdown to make a selection. Click save to make your changes live.

Note on Suspended Games:

Setting a game to "Suspended" will also display in red on the schedule.  Keep in mind that a suspended game is a game that was already started, but had to be stopped and continued at a later date.

A postponed game is a game was never even started, but will take place at a another time.

We use PayPal to make it safe and easy for visitors to make payments.

Champion Users can activate PayPal on Registration Forms, the Store Page and  Donation/Fundraiser Page.

For specific details, read the PAYPAL FAQ

To activate PayPal, click the Payment Options button in the Payments section & enter your PayPal email.

You can create a PayPal account here.

Contact PayPal for detailed information on the different account types that are offered.

- Registration Forms can also use Authorize.net, Sage Payment Solutions, or Stripe to process payments if you prefer not to use PayPal.

To pay by check, click a link to fill out and print a form to include with your payment: (HTML) | (PDF)

Notify support that the check has been sent - this will allow us to put a hold on your expiration until your Check has been received. Your subscription will be renewed when we receive the payment.

Double headers should be scheduled as two games on the same day. Give an approximate start time for each game. Comments can also be placed in the game preview.

There are three options at the bottom right of the Schedule page:

- Subscribe to calendar updates will automatically update your Outlook 2007 or iCal schedule when the site is updated.

(New changes will typically take about an hour to update when you subscribe)
- Export Calendar (Outlook 2007-iCal) downloads a file you can import into Outlook 2007 and iCal.
- Export Calendar (Outlook 2000-2003) downloads a file you can import into older versions of Outlook.
 

Troubleshooting

- If the subscribe option is not visible, set your Time Zone using the Account & Upgrades > Site Details page.

- If you have any difficulty, save the schedule file onto your computer. Then, in Outlook, go to File > Import & Export and select "Import an iCalendar/vCalendar file" to import the file.

-The exported schedule will show all games and events in the current view. If you are showing league events on teams or team events in the league, they will export.

- If you get a blank pop-up in Safari iPhone, click your Bookmark icon, then press Done to get the pop-up
 

If you are unable to edit or delete a Custom Page, there may be hidden HTML code causing the conflict. Click the Source button in the text editing toolbar to directly access and update or delete the hidden code that may freeze your Custom Page.

If the issue persists, copy the page to a MS Word or text document, then contact Support to delete the frozen Custom Page.

To connect a HTO team site to a League site, have both the League and Team Administrators send an email to [email protected] with their approval.

If you need to link a non-HTO site to your HTO League, you can go to the League Administrator Home Page and press the "Info-Website" button for the Team. Enter the URL into the "External Website" section.

You can also create a site for the Team that will be automatically linked from this "Info-Website" page. Press the button in the middle of the page to create an account for this Team.

If you're at the All-Star or Champion membership level, HTO will take care of your domain for you. Click the Contact HTO icon in the hamburger menu to reach out to our Domains department for assistance.

If you're at the ProStyle or Rookie membership level, feel free to use the domain company of your choice and purchase your domain. Contact support to cross-reference the domain you've purchased and for details on updating your settings with your domain company.

To add custom JavaScript code to your text areas:
- edit the text area
- click the HTML button in the toolbar to switch from text editing mode to code editing mode
- add the custom JavaScript code
- check for typos or code conflicts

As a precaution, we recommend saving the entire HTML source of the text area on your computer. Then, when you want to make changes, copy your local copy to the  code editing screen and make your changes.

Go up to the Rosters & Staff tab and select Roster. Click the "View Past Players" link at the bottom right corner of the page to see all your archived players.

Click on the "Info" button for a player and set their active toggle from "Inactive" to "Active" to move them into the current roster.

 

We do not support server side scripting in the user file space. 

You can instead create scripts in your own web space with another provider, then put our features inside an iframe within your own custom site.

When activated, the Chat tab can be found at the bottom of any administrative page.

By default, the Chat feature can be used to communicate with the people who have been invited to help manage your website.

If players & coaches are invited to manage their own contact info, they will be able to see & respond to messages posted to them.  Changes to the Schedule can be automatically posted here.

Keep in mind that the chat is public. Do not post any messages here that do not pertain to people who are a part of your organization.

If you are not pleased with our service, we would be happy to refund your money within 30 days.

After entering a successful Website Password, the system stores a cookie in your browser so it will not ask you for the password again. When you log out of the site and the browser clears it's cache, the cookie gets deleted so the next person gets asked for the Website Password.

To test your password protection, close all your browser windows and clear your Cookies. Then re-open a browser and attempt to access your Visitor's site again.

With the User Poll feature, you can create a question and list several answers to choose from. When someone answers the question, the User Poll turns into a chart showing the poll results.  The information is saved in their browser cookies so they cannot vote again.

Our statistics are based on professional sports.

Many sports have a Stats Glossary at the bottom of the page when editing stats. You can look up how different stats are calculated in the Stats Glossary.

Certain stats are calculated from the number of innings/periods per game. You can change the number of periods per game by going to the Account Info & Upgrades > Account Info page.

Contact Support for more help.

There are several ways for people to find your website:

• go to www.HomeTeamsONLINE.com and enter your team name in the Find Teams field at the top
• click the purple view button on the far right and copy the URL to send in an email
• have a domain* that goes directly to your website

*Champion & AllStar memberships include a free domain. ProStyle & Rookie membership levels can use their preferred domain company and purchase their own domain.

The browse by location search can be found one of two ways:

1. Click Search at the top of HomeTeamsONLINE.com

2. Click FIND TEAMS at the top of HomeTeamsONLINE.com, then click browse map in the box that appears.

To list your team in the "Browse by Location" search:

- go up to the Account Info & Upgrades tab and select HQ Details 

- go down and set the "Show Account in search" option to "Searchable"

- go up and click the green Save button to update the site

In order to keep this information accurate, your city must be recognized by the system. If your city is not recognized, enter another nearby city. Contact support if the issue persists.

To edit a game or event:
- go to the Teams & Schedules tab and select Schedule & Results
- scroll down to the game or event you want to update
- click the Info, Scores or Stats button to change the details
- click the Save or Update button to update the site

Make sure that your games are not entered as Events or they will not have the Scores button.

Editing, deleting or moving game and/or events in bulk.

Contact Support if you need to change your schedule in bulk such as:

- Deleting a season to remove all info instead of changing the season to archive.

- Moving info to a new season

- Making a bulk change to all games after a certain date

To create smaller gaps between lines of text, hold down the Shift key on your keybaord and press the Enter key to enter a line break instead of a new paragraph.

To keep track of the Points, you can just enter the baskets made. You can put the total points under Free Throws, as they are worth only one point. Or, you can enter a regular Field Goal for every 2 points.

If you cannot see the links in your site, you should change their color under Layout & Media > Colors. Make sure that the "Link 1" and "Link2" colors are visible against the background color.

The links in the Standings on League sites are blue by default. There is no way to change the color at this time.

To display a video from YouTube, view the video at YouTube.com and click the Share button. Next, click the Embed button and click SHOW MORE. Be sure that the Use Old Embed Code* box is not checked and copy the Embed code.

Finally, log into your Admin site and use these steps:

1. Navigate to and open the Text Area you'd like the video to display in.
2. In the text editing toolbar, click Paste Code (or Plain Text) (clipboard with 2 red arrows).
3. In the popup, paste the Embed code you copied from YouTube and click OK.
4. Be sure to click Save for the Text Area to make your changes live.

*The Old Embed Code will prohibit videos from displaying on most mobile devices.

Please note that we are not affiliated with YouTube. You are free to look further and choose your own video sources. The steps above should work with any Embed code.

OBP Formula: (Hits + Walks + Times Hit by Pitch) / (At Bats + Walks + Times Hit by Pitch + Sacrifice Flies)
 

A common confusion is wanting to add OBE ( on base by error ) or FC ( fielder's choice ) into the calculation for OBP ( on base percentage ).  Since these situations would normally result in the batter getting out, they are not included in the calculation.

For more info, review section 10.05 of the MLB official rules:
http://mlb.mlb.com/mlb/downloads/y2008/official_rules/10_the_official_scorer.pdf

Here is a wiki article also explaining more information:
http://en.wikipedia.org/wiki/On-base_percentage

If you have a single Team site, and would like to track information on more than one Team, you can convert your site to a multi-team site.

To convert to a multi-team site:

1. Go to Teams & Schedules > Teams & Packages.
2. In the SETUP TEAMS box on the left, click Convert to Multi-Team at the bottom of the box.
3. Complete the details and click Convert to Multi-Team.

The system will setup the team(s) using the details you enter.

Note that you can convert and track info for up to 4 teams without charge, as long as the teams stay at the Rookie level.

When you convert your site, all of your information will be saved to the team you select. If needed, add more Teams using the same Setup Teams box.

Keep in mind that your renewal rate may change based on the number of teams and the package(s) you are using. The price of your renewal can be seen towards the bottom of the PACKAGE COST box on the right.  For information on League pricing, see the League Pricing page.

If you would like to contact a Team or League, you will have to find contact information on their site.

Often teams create a contact page or list contact information on the "Coaches" page. You can also look to see if the have a Guestbook where you can leave a message.

We do not give out any contact information. If a team chooses to be private they can hide all contact information from their site.

To copy information in a Text Area to the News Archives for saving:

1. Click the wrench icon for the Text Area.
2. Next to Archive, click Copy to News & Clear.
3. Click Save Options

Visitors can view your News page to see archived information, and Admins can go to Page Editors > News to view the articles.

If you do not see the "Stats" buttons next to your Games, it may be because:

A. You have a ROOKIE account. Upgrade to PRO-STYLE or better to gain access to Statistics.

B. You have entered your Games as Events. Events only have the "Info" button, no Scores or Stats.

C. You are using an "HTO SPORTS" template. We create stat programs for sports based on the demand. We currently have stats for Baseball/Softball, Basketball, Football, Hockey, Soccer, Lacrosse and Volleyball. Otherwise, you can enter your statistics into your Game Summaries, or create a Custom Page for statistics (ALL-STAR).

D. You are part of a League that has disabled the ability to edit statistics. Contact your League Administrator to double-check.

To add an RSS feed, we recommend sites like the following which generate embeddable code: Magic-RSS

You can fill out the information, then save a copy of their source code locally on your computer.

Magic-RSS has two options: PHP Script and JavaScript.
Only the JavaScript version will work on your site.

Any future changes to the page must use the backup copy of the code. Otherwise you will get duplicate copies of the stories when viewing.

Once you have the code, you can paste it into a text area using the Paste Code button in the toolbar. If you are using Internet Explorer on a PC, you'll first have to press the "View HTML Source" button in the text options before pasting any code.

To find your Site ID (formerly known as "username"), go to Account & Upgrades > HQ Details and see the SITE SUMMARY box on the right.

To change your personal password:

1. Go to the RESET YOUR PASSWORD page, enter your email address and click SUBMIT REQUEST.
2. Check your email for the message from HomeTeamsONLINE and click the link to be brought to the PASSWORD RESET page.
3. Enter and confirm your new personal password and click RESET PASSWORD AND LOGIN.

To remove the Website Password:

1. Go to Account & Upgrades > Website Password
2. If the password is in section (1), click change link to remove it
3. If the password is in section (2), click remove link instead
4. Click the green Save Settings button make your changes live

Zeroes are not shown in the stats to minimize the clutter, and to help fans focus on the stats with data.

To show zeroes for empty stats instead of blank boxes:

- go up to the Teams & Schedules tab and select Schedule & Results

- click the Options tab on the top right

- in the Stats Display section, set "Show Zeroes in stats" to "Yes"

- close the options window and confirm

You can also display any hidden columns by setting "Show All Stat Columns" to "Yes"

The site helps you post banner ads or text-only ads. When posting a new ad, first enter the sponsor's web address after the "http://" in the link field, then select whether this will be a text or image ad. If it's a text ad, checkmark "Text Ad" and enter the text, then click the INSERT Ad button. If it's an image ad, checkmark "Image Ad" and click the Upload an Image File button to transfer the image. After the transfer completes, click the "Close Window" link, then click the INSERT Ad button to update the site.

Check out related topics for more info on adding Sponsors to your site.

If your browser asks for the Password again and again, it probably is not accepting Cookies. Cookies are used by the system to save information (like a reminder to the browser that you have already entered the password).

Check your browser's security settings and make sure that cookies are enabled. Contact support if the issue persists.

WRONG SEASON
If you can't find a game or event in your Admin Schedule, you may have entered it into a different season. To fix this, pick another season in the Season drop-down menu and update the Schedule view. When you find the Game/Event, edit it and change the Season drop-down to the current season.
- You view/change your current active season under User Info & Upgrades > Season Info & Update. There is also a link to change your season in the ADVANCED SETTINGS tab at the bottom of your Admin Schedule Page.
- Your Calendar View may show dates from other seasons, if they happen on the same months of current season dates.

TEAM EVENTS in a LEAGUE SITE
Team events are hidden from the full view. When you assign an event to a team rather than the entire league/program, you'll only see this event on the visitor site when you pick one team in the Select Team dropdown menu.
- You can change your team events to show in the league view in the ADVANCED SETTINGS > SCHEDULE DISPLAY tab. A green "updated" will appear, confirming the change.
- You can press "Edit" above the Mini-Schedule on the Home Page Editor to check the setting to Show Team Events.

We do not have an option for creating Intro Pages, but it is possible if you have the capability to design an HTML page. You will also need a domain to direct to the intro page.

First create an HTML file with your desired content, such as your Logo or a Flash movie. An important part of your intro page is a link to your main HTO home page to visit your actual site after viewing the intro (or have an auto-redirect). You can then upload this into your File Manager (Layout & Media > File Manager) or another hosted location. Get the full URL path of this file so you know how to access it directly.

Then, you'll need to set up domain forwarding within your domain account to go directly to this file. This will force people to go to your custom intro page before visiting your site.

- If HTO is managing your domain, contact us with the name of your Intro Page file.

By default, all domains registered and managed by HTO will display your URL in the address bar (All-Star/Champion).

If you follow the steps under the help topic "making my domain go to my website", your domain will be in the URL.

To enter a substitute player in baseball or softball:

1. Go to Teams & Schedules > Schedule & Results and click the Stats button for a game.

2. Click Batting and use the Line Up column to click the dropdown for the player. Use the numbers under SUB with a ~ to the left of the number.

Note: the ~ will only show on the Administrator's page. When visitors view the Box Scores page the Line up will display the substituted player's name as indented and listed after the starting player in that slot.  

Scores are updated by going to Schedules > Schedule & Results and clicking the scores button to the right of a game.

 If a game does not have a scores button, it's possible the game was not entered correctly or your league has locked score entry.  Contact Support or your league for more assistance.
 

To display Canadian weather on the home page, activate the the weather module and click the "switch to Canadian weather" link, then select the closest city. Click the green Save button to update the site.

Contact support to set the Store, Donations Page or any Registration Form to use Canadian currency.

#showhelp-882-notitle#

You can add live streaming video feeds to your HTO site using third party services like the following:

http://www.ustream.tv

These sites provides code that you can paste into your text areas to display the feed. You can then copy the code and paste it into a text area using the Paste Code button.

Players must be in the roster with the correct positions in order to appear in the statistics. You can add multiple positions for each player.

If you do not see a player, press the "Add Players to Game" button when entering the stats. For players with several positions, you may have to press this button several times.

To convert music from a CD to MP3 format using Apple I-tunes, see our Managing Music FAQ .

LEAGUE Admins can allow or disable all team website editing.

To control the Team's ability to edit the Schedule, go to Teams & Schedules > Schedule & Results > Options Tab > Team Posting Rules.

To control the Team's ability to edit the Roster, go to People > Roster, click the gear icon in the upper right, then click the Team Editing tab.

Note: you can also disable Teams from adding scores for only a specific game by clicking the Scores button to the left of that game > Special Settings tab > Lock Scores on This Game check box.

TIP: When Teams enter conflicting scores, the Scores button for that game will turn bright red on the league admin Schedule & Results page.

For more details, see the SCORE POSTING RULES FAQ.

- Contact support to make an exception and enable editing for a specific team.

Player stats are updated automatically when you enter the stats after a game. In order to enter stats for a player, they must be in the roster and assigned the correct positions.

The player profiles display the current season stats for each player. They show the results for each game, with the totals at the bottom. There is a drop-down in the top right to choose a particular season, or you can choose career to view the old version that shows all season and career totals.

Contact Support if you would like to display past season stats as well.

You can disable out of stock items in the Online Store instead of deleting them.

To remove an item from purchase:

- go up to the Community tab and select Store
- click the Edit button for the out of stock item
- go down and check the box next to Disable Purchasing
- go up and click the green Save button to update the store

We recommend placing a message such as "Out of Stock" in the Product Description field to let customers know why this item is unavailable for purchase. When the product becomes available in stock again, simply uncheck the Disable Purchase box and remove the "Out of Stock" message in the Product Description.

We can add a Newsletter Signup link to your Home Page that will let visitors enter their name & email into a new category in your Contact Lists.

You can customize the link text & form message, or create an image for the sign-up link. Send any custom messages, images, & additional details to [email protected]

Customizations - Contact Support to:

- Hide the team drop down that is shown for leagues

- Show a phone field to gather phone numbers from users

- Change the title of the popup

All emails will be added to one contact list. Unfortunately multiple email lists are not available at this time.

If someone surfs to an incorrect or missing page, they will be redirected to www.HomeTeamsOnline.com instead.

This usually happens when:

- a webmaster has changed their USERNAME. This changed the page addresses, so anyone using an old bookmark or link would go to an incorrect page.

- a site has been downgraded to ROOKIE, so Pro-Style or higher pages (like the photo gallery, custom pages and registration forms) will link to your home page. You will re-activate these pages by renewing your site. Contact Support to retrieve any information if you do not plan on renewing.

* Keep in mind that being redirected does not necessarily mean that your site is deleted or downgraded. Minor site issues can cause you to be redirected to HTOsports.com as well. If you notice any issues with your site, contact Support and we'd be happy to look into the issue for you.

To add a header or footer to a page, contact support and let us know which page(s) you want a customized header or footer on, as well as the text you want displayed.

As of X-Grid, this can be changed on your Admin Site under Layout & Media > Colors

Contact support to copy the Location information from one of your accounts to another.

Let us know the USERNAME for the account with the Location information and the USERNAME for the new account you would like to copy the information over to.
 

If you can see an image, it can be copied, such as using Print Screen, or even taking a photo of the screen with a camera.

Other than preventing public access by password protecting any page with photos, there is no way to keep your images secure. Here are a few extra measures of security we can add to your images:

A. Contact Support to disable Right-Clicking on your site. This will prevent the option to "Save Image" to their computer.

B. Portraits and Photo Gallery Photos can be viewed in a new window, which can be right-clicked. Contact support to disable this window.
 

- Mobile devices often have other methods of saving images. This cannot be prevented at this time.

Events assigned to the league will only appear in the main schedule on the league site.

New events are assigned to the league by default. To add an event to a specific team's schedule, click the "Assigned to:" drop down and select a team before submitting. Note that by default the new event will not display on the league schedule, only on the schedule of the team it was assigned to.

To display team events on the league schedule:

- go up to the Teams & Schedules tab and select Schedule & Results
- after the page opens, click the Options tab on the right
- Click the Schedule Display tab
- set "Show team events on HQ site" to "Yes"
- exit the options and confirm

Team events should then display on the main schedule.
 

To add one or more teams:

1. Go to  Schedules > Teams & Packages
2. Scroll down to the Setup Teams box on the left and click Add Teams
3. In the popup, type the Team names (one per line) and click Add Teams
4. Depending on your package credits, click the green Save button or the gold Buy Now button to the right side of the page.

If you are prompted to click the Buy Now button, note that changes or additions will not be saved until payment is received.

The All-Star package includes a User Poll module which displays a single poll on the home page. Additional polls can be added by using the embed code from sites like the following:

http://www.flexipoll.com/

http://www.zoomerang.com/free-account-online-polls/

http://www.free-website-polls.com/

Contact support if you want further help.

When adding a game or event to your schedule, the date/calendar pop-up checks the date setting on your computer. If you cannot select the proper year, make sure the date on your computer is set correctly.

For example, if your computer's date is set for the year 2000, the pop-up calendar will only allow you to schedule Games/Events up to 2003.

To check the date on your PC, double-click the clock in the taskbar (bottom right corner of your screen) and set the correct month and year, or use the Internet Time tab to synchronize your computer with an internet time server.

You can also manually enter dates into the text area without using the calendar tool.

All leagues start with an All-Star 30-Day free trial so you can check out features like Custom Pages and Player Attendance. If you want to try out the Champion membership level features including Registration and Donations, feel free to upgrade your trial!

To upgrade:

1. Go to Schedules > Teams & Packages and in the setup teams module, click to select Champion.
2. In the Package Cost module, click to continue trial and click save at the top of the page.

We hope you enjoy the features and use the 30-day free trial to determine which package works best for you. If you need an extension, please contact Support.

To manage the membership level on your account:
- go to the Account & Upgrades > Teams & Packages

The SETUP TEAMS box on the left will change depending on your account type:
- Teams can upgrade or add space.
- Multi-Team HQs (Sports, Leagues) can edit teams and the HQ site, including upgrading, renaming, or creating divisions.
- Multi-Sport HQs (Schools) can add teams and sports (HQs). Once added you can jump to any team or HQ in your account to edit its details. 
 

Any adjustments to your account renewal price will be reflected in the PACKAGE COST on the right.
- click + show details for more information, including partial year upgrades discounts, and savings based on the number of teams.
 

Changes that do not affect your cost can be saved immediately. If you make changes that require an added purchase, or that must be done through a billing account, the SAVE button will change to show the required action.
 

Click the help icons on the Teams & Packages page for more details.

Site Content Ownership Policy

The Owner of the website is the person who's email address is listed under the Owner/Webmaster tab on the Site Admin feature. Only the owner of a website can choose to transfer ownership to another admin.

Anyone who has been invited to become a part of your organization has access to information about your website based on their role.  Once they've accepted their invite, they can login and make changes and updates to the features you've given them access to.

When a website subscription is disputed by two parties who both demonstrate claims to the site content, the site may be shut down partially or fully until the two parties agree to an action for the website.

Sites with the All-Star package (or higher) have a Music Player with a volume control. With the Pro-style package you can upload music to a text area using the File Manager button, but music uploaded this way will have no volume control.

CKeditor:

When using the File Manager > Click file > Insert Into Page option in the CKeditor, a Flash Module is created for your music. This module does not include features for volume control.

Embedding a Music Player Module: When pasting code from an external music site, the music will play in their custom music module. Most of these sites have a music player module with included volume control. To make any changes to their music module, contact the company for support.

If we have registered your domain as part of your ALL-STAR or CHAMPION package, we will automatically renew the domain when you renew your subscription with us. Contact us before your renew if you need to change your domain name. We registered your domain only if you sent us an official request, which we replied back to with a notice that your domain has been registered.

If you registered your domain through UseYourOwnTeamName.com, your domain will AUTOMATICALLY renew, unless you picked the option to turn off the auto-renew when registering your domain. Otherwise, you'll need to log in and renew the domain manually.

IF YOU DID NOT CHOSE MANUAL RENEWAL, BUT YOU DON’T WANT TO BE AUTOMATICALLY CHARGED FOR RENEWAL, LOG IN TO YOUR ACCOUNT AND CANCEL THE AUTOMITIC RENEWAL BEFORE YOUR DOMAIN EXPIRES.

Contact us before it expires if you are ALL-STAR or CHAMPION and you’d like us to take over your domain to renew it for you.

TEAM sites within a LEAGUE account can now enter league games by assigning the games against two competing league teams.

To turn this feature off:
- go to the Teams & Schedules tab and select Schedule & Results
- click the Options tab on the right
- in the Team Posting Rules section, set "Teams can schedule inter-HQ games" to "No"
- close the options window and confirm

If you experience issues when making updates to a Text module on a Mac, such as the Return key not moving your cursor down to the next line, use the drop down in the bottom left-hand corner to change to the TinyMCE editor.

To enter team penalties (in sports like Football):
- go to the Teams & Schedules tab and select Schedule & Results
- scroll down and click the Scores button for a game
- go down to the Team Stats tab and enter the penalties on the right
- enter the other game details and click the green Save button

That game will update with the new information.

Go up to the Layout & Media menu and select Navigation Links. Once the page opens you can rearrange the links in the green area by dragging them to new positions. Make sure to click the green Save button to update the site.

All-Star and Champion users have the capability to add new Custom Page links. Rookie and Pro-Style users can create links to remote web addresses.

Internet Security and Virus Protection

Internet security is extremely important. Make sure that you have anti-virus software installed on all your computers and it is kept activated and up to date. Here is a list of Microsoft’s anti-virus partners:

www.hometeamsonline.com/antivirus/

Keeping your Password Safe

Anyone with the administrator password has complete administrator rights over your site. It is important to keep this secure.

Read our FAQ about keeping yourself protected and your personal info secure.
 

You can enter end times for both games and events in the Teams & Schedules > Schedule & Results pageso they display in the headings of the Box Scores and Game Previews. Additionally, end times will also display after exporting to Outlook.

To hide or show end times:
- go to the Teams & Schedules tab and select Schedule & Results
- click the Options tab on the right
- in the Schedule Display section, select "Show End Time" or "Hide End Time"
- close the options window and confirm

The schedule will now use the option you selected. This will also affect the Mini-Schedule on League Home Pages.

The "Number of Visitors" hit counter tracks sessions. A common way to start a new session is to close all browsers, or switch to a different web browser.

If you leave your computer on with your browsers open and later surf back to the Home Page, this continues the same session so you will not add a new “hit”. New visitors surfing the Home Page create a new session because they have never been to your Home Page before.

There are many files that can be uploaded to your text areas, such as:

.MPG .WMV & .AVI video

.XLS .XLSX spreadsheets

Word & .PDF Documents

.MP3 Audio

.JPG .JPEG .GIF & .PNG images

If you have HTML EMBED code for a module, se a Script Area (Advanced) module.

CK Editor

For Images, use the Image Manager button in the toolbar. Upload the image, select it and click the Insert Into Page button.
For Files, use the File Manager button in the toolbar. Upload the file, select it and click the the Insert Into Page button.

For code, click the Paste Code (or plain text) button or the View Source "HTML" button.

To access the code for a text module, click the Source button.

HTML HELP

Keep in mind that even when you log out of a visitors site, pages you recently viewed may still be accessible on your browser.

Use your browser's settings to clear the cache.

Contact support to to add a column for Point Difference (PD/GD/RD – depending on the sport) to the Standings.

This value (PF - PA) is used by default to determine tiebreakers.

Unfortunately, Your Team Look is no longer in existence and can no longer be contacted.

HTO has released many new Style and template tools to create many of the same customizations once offered by Your Team Look. 

If Your Team Look code is currently on your site, your Site Layout and Navigation Links pages are disabled by this 3rd party code.  We recommend contacting Support by clicking the Contact Us button to the bottom left of every page on your Network site to request that the code be removed so that you can edit your website using the HTO tools in place.

Support will be happy to guide you through the transition process and using the HTO tools to customize, edit, and update your website.

Basketball points are entered as 2FG, 2FGA, 3FG and 3FGA when entering stats.

By default, basketball stats do not display 2FG and 2FGA. They are displayed as FG and FGA, which is a total of both 2 and 3 points made and attempted. Keep this in mind when reviewing your basketball statistics.

Basketball stats now have 2 categories: “Per Game” and “Totals”

Simply click the links above the table to switch between them.

Per game stats may display as decimals.

IMPORTANT NOTE (league websites only):

If users have “bulk stats” entered they will not be able to switch to Per Game stats while viewing the “Team Stats”. It will automatically switch to “Total” and there will be no link to view per game unless they switch back to “Player Stats”.

bulk stats = when you switch to "Season total" stat entry w/ the link on the bottom right.

If you need to delete the stat record for a player for a game, erasing a number in a stat column will set that stat to 0, but it will not clear the stat record for the player. 

The only way to fully delete a Stat record it so use the trashcan icon that is to the right of the stat entry. Once you've deleted all of the Stats needed, click the green save button to make your changes live.

You can always go back and enter these stats again later if you need.

To assign a player in the game stats, check the “G” column. This tells the system that they played in that game.

- Picking a position (without checking "G") WILL NOT assign the player to the game. Make sure to check the “G” box for each player.

To un-assign a player, press the “Del.” button to the far right. This deletes all their stats and removes them from the game.

This section is designed to give you quick help, and can be found at the bottom of every admin page.

You can finish the sentence and the system will search for related topics. For example: I need help with “photos” will list topics like "uploading photos".

If you do not find a helpful topic, try typing your question differently, or refer to the “Related Topics” at the bottom.

Recent Updates show recently added or changed topics, often referring to new or updated features for your HTO site!

Detailed in-depth FAQs can be found under Help Index button (bottom of page). The FAQs are great for troubleshooting or learning all the details about a specific feature.

To activate the Standings module:

1. Go to Website > Home Page > X-Grid tab.
2. In the MODULES box on the left, click the ADD+ button to list the modules, then scroll down to the Standings module and click ADD+ to add the new module to the MODULES box.
3. Drag the Standings module to any open space in the PAGE LAYOUT, then click the green Save Your Layout Changes button.

When adding or updating games in a league schedule, the week will default to the current week. This means that after saving the schedule the system displays the current week, even if you were editing at a defferent one.

To change this setting, go to the Schedule & Results page and click the Options tab on the right. In the Editing Defaults section, click the "Loop to Selected Week after Save" setting. The schedule will now default to the week you were viewing.

This is a great way to easily go back and forth in your schedule to edit the current week.

There is no option to download stats at this time, but you can instead copy them into Excel:

To copy stats to a spreadsheet progrm (like Excel):

- left-click and scroll across the entire stats table (try to start outside the table so that you copy the table and data)

- press Ctrl + C to copy the data (Command + C on a MAC)

- open Microsoft Excel and press Ctrl + V to paste (Command + V on a MAC)

- highlight all the cells in Excel and Right Click > Format Cells. (Ctrl-click on a MAC)

- under the Font tab, make sure the text is black, and under the Fill tab, change the fill to white.

- you can also copy the Stats Page title and paste it above the table

Make sure to save the file before exiting the site.

The Lacrosse statistical and scoring module is activated when you sign up and choose 'Lacrosse' from the Pro Stats Sports list. Choosing a different or generic sport at signup can give you a different stats package. Contact support if you are not seeing the correct stats.

Set the number of points for assists under Teams & Schedules > Options tab > Stats Display.

We have found this Wiki page helps explain Fielder's Choice:

http://en.wikipedia.org/wiki/Fielder%27s_choice

If you look at the section "Impact on statistics", it says:

A batter who reaches first base safely as the result of a fielder's choice is not credited with a hit or a time on base; however, his turn at the plate is recorded as an at bat and plate appearance. Therefore, a player's batting average and on-base percentage decreases as a result of reaching first base via fielder's choice.

You can also find this information confirmed in section 10.05 of the MLB official rules. If this is a common confusion amongst your players, you may want to add a custom page with rules and you can link to resources such as this to help educate your players and coaches. The PRO-STYLE package does not include Custom Pages, but you can create a section on the Home Page instead.

To wrap text around an image in a text area (CKeditor):

- edit the text area

- select the image so it has a dashed border around it

- click the Image button in the toolbar

- set the Alignment to "Left" or "Right" to move the image left or right

- nearby text will wrap around the image

- click OK to set the image

- make sure to click the green Save Changes button to update the site

Editing the HTML Directly (Advanced)

CKeditor - Press "HTML"

Your code will look like this:

<img height="282" width="205" src="LINK">

Modify it like this:

<img height="282" width="205" src="LINK" align="left">

the "LINK" is the actual URL of your image.

"align=left" aligns the image to the left allowing text to wrap around it. You can also align=right, top, bottom, middle, baseline, texttop, absmiddle and absbottom”. Experiment with different alignments for different results.

In Soccer, one Goal = 2 points and one Assist = 1 point. Contact support if you need a different point value for Goals.

Set the number of points for assists under Teams & Schedules > Options tab > Stats Display.

- To enter Penalty Kick Goals and Penalty Kick Attempts (PG and PA) for Goalies, click a game's Stats button, click the Goalie link, then enter the PG and PA on the right.

After signing up you'll arrive at your HTO Center . The best way to become familiar with your new site is to activate Getting Started Checklist by clicking the blue person icon at the top right-hand corner & selecting Checklist.

Starting with Pick a Style, the clickable Checklist follows a logical path for setting up your new website & assures that you access every feature your membership level has access to. When you click on a feature, the Checklist will slide out of the way & you will brought to the page for that feature.

Once you're on the page for that feature, click the question mark icon on the far right to access an overview of the page along with tips, tricks, & further details on successfully using the tools on the page.

When you're ready, click the blue person icon to activate the Checklist. Move on to the next feature & click the question mark on the new page.

Use the search help section at the bottom of every page to search for keywords & phrases to get even more detailed information about a task or topic.

To convert a team event into a game:
- go to the Teams & Schedules tab and select Schedule & Results
- click the Info button for an event (like a tournament posting)
- scroll down to the Event Type drop down
- click the "Convert this Event into a Game" link to the right and confirm

The event will turn into a Regular Season game. The game can then be changed from Regular Season to any other game type, but not back into an event.

TIPS:

- For leagues, you can first assign a league event. When you are ready to convert to a team game, assign the event to one team, then convert the event to a game for that team.

- With this you can setup tournament events with little or no game information, then convert it to a game once you know which teams are playing.

To create an icon for mobile devices, send the image you'd like to use as a square image that is 260px by 260px to [email protected].

Contact Support to modify the Stat Leaders. You can remove stats, add stats or even create new formulas as long as they are based on existing stats or game types.

The Stat Leaders lists players whose total games is at least a third of the lead player's. For example, for baseball batting stats, a player must have at least a third of the Plate Appearances as the lead player. For pitching stats - 1/3 Innings Pitched.

The requirement for Plate Appearances and Innings Pitched can be modified (1/4 instead of requiring at least 1/3 the number of Plate Appearances or Innings Pitched, etc.). Make sure to include any formulas and specific details when you contact support.

- The requirement can be changed to any fraction. (1/4 for less restrictions, or 1/2 for more) Changing the fraction will affect the restriction in every stat category.

- It is not possible to split the leaderboard into multiple game type groups like standings.

- In Multi-Team accounts, the leaderboard separates by Division. It is not possible to separate by subdivision at this time.

Contact Support to setup:

• Custom Flash banner: First upload the flash file under Layout & Media tab > File Manager and contact support with the file name and the details of where you want the file (like replacing the default flash banner). You would need to design these elements on your own using the Adobe Flash Program.
• Custom logo: The logo normally links to your Home Page, but we can change the link to go to any URL web address. We can also update the team name or message that appears when you mouse over the logo.

To modify the Overtime (OT) label (to "5th period" for example):
- go up to the Teams & Schedules tab and select Schedule & Results
- click the Options tab on the right
- in the Schedule Display section, change the text in the "Label for OT column" field and save

The overtime colum will now display the new label.

Contact support if you need to:

- Hide the Teams dropdown menu from the Scores page.

- Have the score boxes only show current team stats 

- Change "Game Summary" text to something else

- Re-organize the modules on the Boxscore Page(example - move Game Summary above the Stats)

League / Multi-Team only:

- Default the page (the "Select Team" drop down menu) to one specific team.

Admin Schedule Page > Options > Sched. Display
Default the page to a certain game type.
Switch game previews from Google Maps to MapQuest.
Show end times.
Start day (list or calendar).
Remove the links to preview (Sched. & Home)
 

League Specific Settings:
Show All Weeks by default.
Default to one team.
Show team events (like practices) on full league sched.
Show league events on team schedules.
Show League Games & Events only.
Change the "Select Team" label to read something different

Change the date format in the list view to "Month D, YYYY"
 

Contact Support for any of the following changes:
Hide Drop Down Filters: Game Type, Location, Order, Season and/or Team.
Show specific Game Type Labels only.
Set the default sort order.
Set default starting address for the map.

change the highlight/font colors in the calendar

Schedule List only:
Add new custom column (Data in column will be created from info entered into the Game or Event Preview).
Add, switch or adjust the columns.

Team Settings:
Change the display style to match the League Format.

Set weekly view or full view

The staff can link a Custom Page to the top or bottom of an existing page in cases where you exceed the text limit. After creating your custom page, contact support to connect it to the existing page.

Contact support to hide any or all of the following:

- Printable Page link(s)

- Glossary link(s)

- the Sharing links at the bottom of a particular page

To remove the Sharing links from ALL pages, go to the Layout & Media tab > Site Layout page and uncheck the "Show Site Sharing Links at the bottom of all pages" option at the bottom.

Players that have played on multiple teams will have combined stats on the stats pages. You can contact support to separate their stats by team. Players will then get listed per team when viewing the full league stats.

If an update does not show up on your site preview, even after you saved it properly, try refreshing the page.

- when viewing the Preview Site page, press Ctrl + F5 on your keyboard, or hold the Shift key down and press the refresh button

If this doesn't work, this may be due to a caching issue. We recommend using Google to get up to date steps for clearing the cache in different browsers.

You can also try visiting the site in a different web browser to confirm it is a caching issue. If the site displays properly everywhere else, it's a cache issue with the first browser.

Contact support in the issue persists.

On the Community > Banner Ads Page, the "Remaining Pages (Rotating Ads)" link at the bottom creates a pool of ads for the rest of the site pages (any page not listed). This will randomly pick 4 banners from the pool of ads to display each time the page is loaded. Press the "Add a New Ad" button to upload a banner to the pool of rotating ads.

- If you have less than 4 ads, this will not work properly. Make sure to have at least 4 ads.

- If you already have an ad in the Sponsor Page, you can add it to the pool, but DO NOT check "display this ad on Sponsors Page", since that will display a duplicate ad.

- Contact support if you want to set this on all pages, or all pages except the Home Page

ProStyle level memberships can use the Pitch Count (PC) stat for baseball and softball. To access this Stat:

1. Go to Teams & Schedules > Schedule & Results and click Stats for the game in question.
2. Click Pitching and locate the PC column. Enter the details and click Save Pitching Stats.

This is a cumulative number that will add up for Pitchers and be reflected on the stats pages.

Tips: 

• Activate the HTO Pitch Tracker module on the Home page to automatically display the Pitch Count. See the X-Grid help for more details.
• Rookie membership level teams will have access to this stat only if they are a part of an upgraded League.
• If Pitch Count (PC) is never entered, this stat will not appear.

Contact support to display rotating ads only on the top, or only on the bottom of the pages.

Contact support if you would like your team name centered in your banner instead of right aligned.

Contact support if you would like to change the font size in your mini-schedule. Let us know what font size you would like it to be.

Contact support to:

- Hide your team logo or sponsor ads

- Replace the logo with custom logo on printable pages (Upload the files under Layout & Media > File Manager, and tell us the name)

- Replace the bottom logo with a white one, removing the black bar

Contact support if you would like your website to align to the left instead of being centered.

To rename the OT and 2OT columns:
- go up to the Teams & Schedules tab and select Schedule & Results
- click the Options tab on the right
- in the Schedule Display section, change the text in the "Label for OT column" and "Label for 2OT column" fields, then save
- close the options window and confirm

This will change the Box Scores and Last Game (team sites) on the Home Page.

TIP: you can also contact support to make the values entered in the 2OT column add up in a custom column in your standings.

To change the site width:

- go up to the Layout & Media menu and select Site Layout

- scroll down to the Site Page Width section

- enter a number (like 800 pixels) and click the green Save Site Width button on the right

If the site does not get smaller, there may be an object (like a large picture) that is stretching it wide. Contact support if you want further help.

Contact support to make the logo link to another address instead of your home page. Make sure to include the new URL web address in your message.

Contact support to rename the "Game Summary" tab (seen after clicking the Scores button for a game).

To to change the profile picture size limits:
- go to the Rosters & Staff > Roster page
- click the Options tab on the right
- in the Profile Options section, change the Width and Height numbers and save

You should now be able to upload a larger picture for each player. When uploading the larger photo, make sure to select a size larger than the "player/coach: 200 x 400" so the new image isn't resized smaller.

Contact support if you want further help.

Contact support to make a form send you a copy of each registration receipt it sends out.

Contact Support to display only your team's player stats in the box scores.

Contact support to display a player's profile information in the home page Stats Leaders section.

Contact support with a list of any divisions you want hidden in the Stat Leaders.

Contact support to hide the team names in the Stats Leaders.

Contact support to have the Stat Leaders display full team names.

Contact Support for the following changes:

- set the league mini-schedule to display only League Events (no games)

- display league events on the the team mini-schedules

TIP:

Go to the Teams & Schedules > Schedule & Results page, click the Options tab on the right and select Schedule Display to:

- set team events to show in the default league view
- make league events to carry down to the team view
- hide all team games in the schedule

Note that these changes do not affect the Mini-Schedule.

Contact support to have the VS label changed to @ for away games in the mini-schedule.

Contact support to make the Mini-Schedule label say 'Schedule' instead. 

Contact support to display only certain game types (like Playoffs, Tournaments, etc.) in the mini-schedule.

Contact support to display a team's mini-schedule in the same format as the league mini-schedule.

If you have any pages on your site password protected, we can remove or change the verbiage of the link that says "Click here to request the password".

Click the Contact Support link at the bottom of this page to submit your request to remove or change the link.

To make the "Home" navigation link go to a different page, contact support with the URL web address of the other page. 

Keep Right

The Home link is unique in that it has a default check box to "Keep Right".

- Contact Support to move it to the left with the other links.

-You can also Contact support to make other links keep right like the Home Link

If you would like to prevent visitors from being able to zoom in on pictures by clicking on them, contact support.

To disable Player Profile Portrait Zooming:
- go up to the Rosters & Staff tab and select Roster
- click the Options tab on the right
- once the window opens, select the Profile options section
- set Image Click to Zoom to "No"
- close the options window

To remove the 'Bio' and 'Highlights' labels:

- go to the Rosters & Staff > Roster page.

- click the Options tab on the right.

- click the Profile Display tab.

- set "Show headers for Bio/Highlights" to "No". The setting will automatically save and apply to your site.

- close the options window and click OK to confirm. 

To change the default column titles for the Roster:

1. Go to People > Roster and click the gear icon on the right. Select Roster Display.
2. Scroll down and update the Team, No, Name, Hometown, and/or Yr columns. When the green updated message flashes, you're okay to X out of the popup.

Note that this update is reflected only on the visitor's site. The admin site will still display the default column titles.

To hide the Weight column :

- navigate to Rosters & Staff > Roster .

- click the Options button on the right .

- click the Roster Display tab

- set "Show Weight Column" to "No"

- close the window and click OK to confirm .

To change the label for the Year column to display other information:
- navigate to Rosters & Staff > Roster
- click the Options button on the right
- click the Roster display tab

- change the 'Yr' Column Label text and save
- close the options window and click OK to confirm

This will only change how the label displays on the visitor site. You will still enter the information in the Class/Year field on the admin site. 

Records Page Customizations:

- If you would like to change the 'Individual Records' label to another title, please contact support.

- If you would like to change the 'Team Records' label to another title, please contact support.

- Contact support to set digits per stat category.

Contact support to change the "City, State Zip:" label to something else.

Contact support to change the "Email:" label to something else.

Contact support to change the "Name:" label to something else.

Contact support to have the online registration View Printable Form button say something else (like Print Registration Form).

To change the number of players displayed on the Stats page:
- go up to the Teams & Schedules tab and select Schedule & Results
- click the Options tab on the right
- in the Stats Display section, click the "Players Per Page" drop down and select a number
- close the options window and confirm

The Stats page will now list that many players per page.

To display stats for all game types:
- go up to the Teams & Schedules tab and select Schedule & Results
- click the Options tab on the right
- in the Stats Display section, set "Game Type Filter" to "All Game Types"
- close the options window and confirm

The default is Regular Season. Regular Season games include the four types with "Regular Season" in their name, and "Tournament (Season)". All other game types are not counted in the standings.

The Stat Leaders on the Home Page has its own settings. Go to Page Editors > Home Page and press Edit above this module to change which Game Types are counted.

Contact support to change the default sort order on the Stats Page.

The system hides a stat column if there are no entries for the stat for any player. Entering a stat value reactivates the column.

Note: to delete any stat, you must press the "Del." button to the far right of a player to remove all their stats. You can then re-enter only the stats you need. Simply deleting the number from the box will change the stat value to 0.0 in the system.

If there are certain stats (such as stat calculations) that you are unable to remove and you would like to be hidden from the Stats page, please contact Support with the details.

We can also hide certain stats only on certain pages. Contact support for the details.

Contact support to change the default game length for soccer games.

To display the 2FG stat:
- go up to the Teams & Schedules tab and select Schedule & Results
- click the Options tab on the right
- in the Stats Display section, set "Show separate 2FG Stat" to "Yes"
- close the options window and confirm

The Stats will now display a 2FG section.

Contact support to set different game lengths for different teams. Make sure to specifiy the teams and different lengths.

You may want to transfer a domain you own to our ownership.
*This is not necessary to forward your domain to your HTO website
*Before you start a transfer process, contact support to review the details.
*Expired or recently registered domains cannot be transferred.
Domain FAQ

1 - You must contact your domain company and complete the following:
(a) Disable Privacy Settings (So that transfer emails are not blocked).
(b) Make Sure the Domain is Unlocked.
(c) Obtain the Authorization Code or EPP key.
(d) Ensure that the email address in your domain account is accurate and up to date.

2 - Once the above steps are done, send us the Authorization Code. We will then initiate the transfer after the Authorization Code is sent to us.

3 - You will then receive an email from the domain company with the Transaction ID and Security Code. Please forward this email to [email protected].

4 - After we notify you that we have processed the new codes, contact your original company and ask "can you manually accept this domain transfer?"
(a) if possible, you can complete the process immediately.
(b) Otherwise this will process in 5-7 business days.

Contact support to set a custom address as the default start address for Google map directions.

To set a deadline for teams to enter scores and stats:

- go to the Teams & Schedules tab and select Schedule & Results

- click the Options tab on the right

- click the Team Posting Rules tab.

- click the drop-down menu to the left of where it says "Input deadline - for team scores/stats/info entry" 

- select the number of days you will give your team to enter their data for each game before they are locked out for that game.

- the setting will update automatically after making your selection in the drop-down menu.

- close the options window and confirm

The maximum number of days you can set for the deadline is 21 days.

A Google Maps link is available in any future game/event on the game's preview page. In order for the map to appear, the game or event must be assigned to a location with full address information entered. Note that Google maps no longer allow their maps to be displayed in a frame. This means you must click a link in the preview to open the map in a new window instead of viewing the map in the preview screen.

To add an address for a map link:
- go up to the Teams & Schedules tab and select Locations
- go down and click the Add New Location button
- enter the location name, address and zip, as well as directions
- click the Add Location button to update the site
- repeat these steps for any other locations

When adding a game or event, you can then select which location and directions to show.

Customizations:

- If you would like to use MapQuest instead of Google Maps, change the setting in the schedule's Options tab (Schedule Display section).

- If you have locations set up in your schedule, and you would like for there to be a default starting address when a visitor clicks the location link, contact support with the address.

To display league events in the team schedules:

- go up to the Teams & Schedules tab and select Schedule & Results

- after the page opens, click the Options tab on the right

- click the Schedule Display tab

- set "Show HQ events on team sites" to "Yes"

- the setting will automatically save and apply to the site

- exit the options and confirm

Team schedules should now display events assigned to the league.

The Schedule Page will display Regular Season and League game types by default.

To change the default game type on the schedule:
- go to the Teams & Schedules tab and select Schedule & Results
- click the Options tab on the right
- in the Schedule Display section, click the "Show this game type (default)" drop down and select a type
- close the options window and confirm

The schedule will now display that game type.

- In the Stats Display section, you can also change the default game type for the Stats Page.

- In the Editing Defaults section, you can change the default game type when adding new games.

The default is Regular Season. Regular Season games are all games with "Regular Season" in their name and also "Tournament (Season)". Also note that, by default, the scores for games that are not Regular Season game types will not affect the win/loss record in the standings. 

- Contact Support to change the game type default on Player Profiles.

To rename the Team column on the Players page:

- go up to the Rosters & Staff tab and select Roster

- click the Options tab on the right and select the Roster Display section

- enter a new name for the 'Team' Column label field and save

- close the Options window and confirm

The Team column should display the new name you entered.

Contact support to hide the team filter on the Scores page.

Contact support to hide the season filter on the Scores page.

To hide the Team column, go to the Rosters & Staff > Roster page and click the Options tab on the right. In the Roster Display section, set "Show Team Column" to "No", close the window and confirm.

Contact support to hide certain teams from the "Select Team" drop down list at the top of the Players page.

To rename the "Past Players" link:
- go up to the Rosters & Staff tab and select Roster
- click the Options tab on the right
- in the Roster Display section, change the text for the 'Past Players' label, then save
- close the options window and confirm

The link will now display the text you entered.

To include inactive players in the player search:

- go to the Roster & Staff > Roster Page
- click the Options tab on the right
- click the Roster Options tab

- set "Allow Inactive Players in Search Results" to "Yes". The setting will automatically save and apply to your website.

- close the Options window and click OK to confirm.

Inactive players will now appear in searches.

Contact support to change the default season in the player profile pages.

Contact support to remove the team filter from the stats page.

Contact support to show only teams on the Stats page "Select Teams:" drop down list.

Contact Support to make the View Registrants tab only list registrants who have paid through PayPal.

To download or print a PDF Score Sheet :

1. Preview your site and go to the Schedule page .
2. Click on the game you'd like to print Score Sheets for and in the upper right-hand corner , click the Printable Score Sheets link .
3. Use your preferred program to open and print the sheets .

To print Players on the Score Sheet , go to Teams & Schedules > Schedule & Results > Stats beside the game and :

BASEBALL/SOFTBALL ( up to 12 Players on the Score Sheet ) :

1. Click the G box for Players

• To use the previous lineup , go to Options tab > Schedule Display > Use Previous Lineup

HOCKEY Shows up to 18 Players . After 18 Players , none will show .

1. Check GP in stats to assign under 18 players .

BASKETBALL , LACROSSE* , & SOCCER*
Auto-populates ( *if less than 25 Players )

FOOTBALL

Use the drop down in the upper right-hand corner & select

Note : go to Schedule & Results > Options tab for more settings . It is not possible to modify the score sheets at this time .

In addition to right-clicking highlighted text, you can copy and paste using the keyboard.

Tocopy and paster using the keyboard:

- highlight the text you want copied

- hold down the Ctrl key on your keyboard, then hit C on your keyboard to copy

- place the cursor where you want to paste what you copied

- hold down the Ctrl key on your keyboard, then hit V on your keyboard to paste

The text should appear where you placed th cursor.

You can customize the default Flash Banner by going up to the Layout & Media tab and selecting Banner & Logo.

To upload your own custom Flash banner:

1. upload the .SWF file using Layout & Media > File Manager Page

2. Go up to Layout & Media tab and select Banner & Logo.

3. Click the Options tab on the top right

4. in the Flash Display section, enter the width, height and name of the file (save after each entry).

- Leave height and width blank to use default proportions

The system will replace the default Flash Banner with your new settings.

Note: This replaces the Flash, but does not change your logo. Full Page Width logo will hide your Flash, so choose Rookie Flash instead. Delete your logo if you want a full-page width Flash with no logo.

-Contact Support for assistance with inserting flash into a text area.

You can have as many domains as you need forwarding to the same site pages. For example, HTOsports.com and HomeTeamsONLINE.com both forward to our Home Page.

We can only manage one domain as part of your free domain credit, so additional domains will have to be managed on your own. Check with support if you think you might have any additional domain credits.

If you wish to register an additional domain, you can set that up though a domain registrar such as godaddy.com or networksolutions.com.

If you do not have a particular domain company you want to work with, you can use this site to register your domain:
UseYourOwnTeamName.com
Domain registration here is about $15/year.

After registering, you will have to direct the domain (See: using my current domain company with HTO)

- This is also good if you just prefer to have your own domain, whether to manage on your own to set up additional features like POP-3 email accounts to send and receive emails with your domain.

After this has been set up, you will not need to take any further action with the domain until it is time to renew it next year.

Contact support to hide the links to other forms at the top of a registration page.

If we registered a domain for you as part of your free domain credit , we are the owners of the domain . If you need to take control of the domain you will first need to create an account with the domain company of your choosing . We recommend GoDaddy .com for speed and ease of process  :

1. Initiate a Transfer with the domain company of your choosing
2. Once the Transfer is Initiated on your end , we will receive an email with some codes that you will need to enter to Authorize the Transfer
3. Once the domain is in your domain account , it is imperative that you change the contact information on the domain from ours to yours . This will ensure that you have full ownership over the domain as well as keep you compliant with ICANN regulations .

To create a "Playoffs" stats page in the navigation bar:
- log into your site
- go up and click the Preview Site button
- surf to the Stats page
- click the Game Type drop down and select "Playoffs"
- copy the URL web address in the browser's address bar
- switch back to the administrative pages
- go up to the Layout & Media tab and select Navigation Links
- in the New Custom Link section on the right, enter a title like "Playoffs Page" into the Link Label field
- select "Remote Web Link" for the link type, then paste the URL address you copied into the Web Address field
- click the Add to Links button to create the link in the green section above.
- once it looks good, make sure to click the Save button to update the site

The navigation bar should now have a link to the Playoffs Page. This link will automatically display the playoff stats when you click it.

Make sure to assign all Playoff games as a "Playoffs" Game Type when adding them.

Contact support if you need assistance with this.

Change a video size by changing the settings at YouTube or by editing the embed code.  See YouTube's Help for their tools.

To change the settings in the embed code:

1. Open the text module for editing & click the Source button.
2. Locate the iframe code for the video & update the height & width. Click Save.

<iframe src="http://www.youtube.com/embed/filename" title="YouTube video player" frameborder="0" height="390" width="480"></iframe>

Update the red numbers. Both numbers will need to be edited so the video doesn't look distorted.

If you DO NOT want your video to automatically resize when viewed from a mobile device, click the Source button to update the code & add the red text:

<div class="noVideoWrapper">

<iframe src="http://www.youtube.com/embed/filename" title=......>
</div>

Other than the schedule notifications, we do not currently have any features to notify your visitors of recent changes or updates to your site. This includes features such as sending emails or notifications to your users or "NEW" flags on new items. This is a popular request and our developers are keeping this in mind for future development. 

* You can send an email out to a contact list whenever adding or updating a game or event by using the "SEND UPDATE EMAIL
(when game is saved)" section at the bottom of the game/event edit screen. 

Contact support to change the name that appears at the top of a page. Specify the new name in your message and check it for typos.

* Navigation link titles can be modified under Layout & Media tab > Navigation Links

* Custom Page titles are based on the name of the custom page, which can be changed by updating the Navigation Link to the page.

If the text is too small or you wish to make your site bigger and easier to see, you can adjust the ZOOM in your browser.

In Internet Explorer: On the very bottom right corner, it should say "100%". Click the corner to zoom in or pick a bigger percentage.

In Firefox: View > Zoom > Zoom In.

This will make the site's text and elements larger.

The OTL stat for goalies is a checkbox to indicate a loss during overtime and/or a shootout. OTW is the same, but to indicate a win.

Set the number of points for assists (and other Stat-related options) by going to Schedule > Schedule & Results > gear icon > Stats Display.

To add a custom footer to a registration form:

- create a custom page and add the footer content there

- once the custom page is done, edit the registration form

- click the Edit Footer Message button and add the following:

Custom Page:Custom Page Name

(Replace the Custom Page Name with the actual name of your Custom Page)

The registration form will display your custom page context at the bottom of the page.

The "Sharing" links at the bottom of your site let visitors go to their own Facebook or Twitter accounts to share your website

You can also add your own Facebook or Twitter feeds by using their tools to create embedable code. Use Facebook and Twitter's help system to locate and create the code.

After obtaining the code, go to Website > Home Page > X-Grid and activate a Script Area module. Paste the code from Facebook or Twitter into the module and click save to make your changes live.

To add a Nav Link to your social media accounts, go to Website > Design > Navigation Links and click the question mark icon on the right to view the help. Use the info in the Light Grey Custom Link section to learn how to create a Remote Web Link.

Click the Options tab on the right to customize the schedule. The Schedule Display section has several settings:

Default View (All Weeks / Current Week).

- Can also be set on Admin Site in the Editing Defaults Tab.

Customize which Game Types appear by default

Filter the default team or division (leagues)

Filter team/league events

Set the day the week starts on

Contact Support to:

Customize the Column Types:

- Default: Away/Home/Time/Location. Also Available: Date/Opponent/Score/Away/VS/Details. Can also be changed in Admin site

- Add a new column which shows Game Type.

- hide @ symbol

Create a Custom Column

Contact support to set your "preview" text areas for your games and events so that they appear in the full schedule list instead. We can customize a column for you where this info will appear in the list. (EX: list Officials, Referees, Umpires etc.)

A common example of this would be to number your games. You can list a number in every Game Preview, and we can make this appear in the Schedule List under a "Game Number" column.

Contact support to setup an Inactive Teams folder on your Setup Teams page. Teams moved into the folder will not be visible in the standings, but can be selected on the Schedule, Scores and Players/Roster Pages (under a heading of "Inactive Teams"). 

This is helpful for seasonal leagues that rotate teams and divisions off the current standings.

- Links to inactive team websites will not be viewable (they will redirect to the main league page).

- Inactive teams may be at the Rookie level only.

Contact support if you require a copy of our W-9 form.

Both the Store and Fundraising pages use PayPal for email notifications, so you would log into Paypal to setup any BCC addresses.

You can also use an email program like Outlook to create a distribution list which automatically sends out email copies whenever an email is received.

To move a Game or Event to a different season:

1.  Go to Teams & Schedules > Schedule & Results and click the Info button for the Game/Event you wish to move.
2. Use the Season dropdown to select the Season you wish to move the Game/Event to and click Submit & Return to Schedule.

If you wish to move a large number of Games or Events within a specific date range to a different Season, support may be able to help. Click the Contact Us button at the bottom of your HTO Network pages and send us the details.

To add a custom footer to all of your pages:

- create a new custom page with the title "Template Footer"

- enter the footer content that you would like to display on all your site pages

- once it looks good, contact support so we can display the Template Footer at bottom of your pages.

Contact Support to change a label on your Home Page (like Record, Playoffs-Tournaments, Schedule-Scores, Sponsors, Stat Leaders, or Last Game).

We can change the text to read something different for you if you send us all the details. 

- If you are using the "image" style labels, we will have to switch you to text labels, which will slightly change the look of the text.

Contact support to customize the "Points for Forfeit Loss" or the "Points for Win by Forfeit" in the standings.

You can adjust your lineup by going up to the Teams & Schedules tab > Schedule & Results > Options tab. In the Editing Defaults section, you can set "Default lineup for new games" to "Auto-fill with last lineup" or "Start from scratch".

You can also preload the lineup on scoresheets by going into the stats for that game and manually setting it. If the lineup is set for a specific game, that will take priority over the default settings.

Inserting Code

Send an email to support with your Google Analytics or Google Site Verification code, and we'll insert it in your site for you.

- Analytics should start showing data within 48 hours.

Troubleshooting

If you're getting no data several days after creating a Google Analytics account, the Google code may be incorrect.

Create an analytics profile for a new domain, paste the HTOsports.com/YourSiteID address from your admin home page, click the continue button, select "A single domain (default)", copy the code, then click the Save and Finish button.

- It is not possible to upload a file for Google Site Verification. We only support entering the code at this time.

Google AdWords

Unfortunately AdWords code does not work consistently with HTO sites, and is not supported at this time.

To set up a recurring event (like a practice):
- go to the Teams & Schedules tab and select Schedule & Results
- scroll down and click the Add an Event or Practice button
- enter a date and click the "Set up as a recurring event" link
- enter the date range, days of week and click the Add Date>> button
- you can select a specific date (like a holiday) and delete it
- enter the other event details and click the Submit & Return to Schedule button

Your events should display in the schedule. Note that events can only be deleted one at a time. Contact support to change or delete dates in bulk.

Multi-team and League sites have the ability to create team pages so each team's coach can login and enter their own scores. The team pages are included so you won't be charged for them.

To create a team login page:
- log into the site
- go down to the Team Links section and click the Info-Website button for a team
- click the Create a Website for this Team button
- fill out the information

The scores entered on a team site will update both the team and league Score pages.

There are various settings to customize team score entry:

VIEW THE FAQ

PRO-STYLE (or higher) Football sites have Team Cumulative stat entry fields on the Admin Schedule Scores Edit Page.

You can enter your Team Stats on the Scoreboard page. If the team stats do not match the player stat totals, a mismatch displays in red. The red numbers reflect the player stat totals.

If you enter player stats first, the Team Stats will auto-calculate for you except for Time of Possession, First Downs, 3rd Down, 4th Down, and Penalties. They must be entered manually.

Team Entry
(For leagues sites and team sites within a league)

There are entry boxes for both the Home and Away team's information (football teams often use this data to know how good both the offense and defense are).

If both teams have Team Totals entered, it will use the home team's data for Home stats, and away team's data for Away stats.
- Turn Overs and Sacks Allowed will update from the opposing defensive team.

For more details, read the TEAM SCORE ENTRY FAQ




 

You can add directions to each location in the Teams & Schedules > Locations page. Edit a location, type the directions into the Directions box and click the Update Location button.

To add these directions to the schedule export:

- go to the Teams & Schedules tab and select Schedule & Results

- click the Options tab on the right

- in the Schedule Display section, set "Include typed directions in subscription notes" to "Yes"

- close the options window and confirm

Future events in the exported schedule will show the directions in the subscription notes.
- Only effects future events in the downloaded schedule. Events must have a location assigned, and the location must have typed directions.
 

To set a deadline for score and stat entry (like 7 days past each game):
- go to the Teams & Schedules tab and select Schedule & Results
- click the Options tab on the right
- in the Team Posting Rules section, click the "Input deadline - for team scores/stats/info entry" drop down and select a number of days
- close the options window and confirm

Keep in mind that you can only lock a date within 21 days. If you need to lock it at a later date, come back within 21 days to set the lock.

Note that this is only for leagues who have created team websites so that each team can edit their own scores (and/or Stats for upgraded team sites).

AUTO-UPDATE OPPONENTS SCORE

By default, teams can post scores for each other. When a team posts the scores, they will update the other team and the league site as well. The other team can then review the stats entered for them, and report a dispute if the numbers are incorrect.

EACH TEAM ENTERS THEIR OWN SCORE

With this option, each team can still enter the scores for both teams, which will update on their site and the league site only.

- The record will update for only the teams that entered their scores.

- When the opposing team edits the scores, they will still have empty boxes to enter the scores. If they attempt to enter something different than what was posted by the other team, it will notify them. If they save the disputed scores, the game will go into dispute.

- On the League site, the Scores button will either be pink or yellow (Home or Away) if only one team has entered the scores. When both teams enter the scores, the button will turn green.

- The league administrator can edit and finalize scores for both teams..

FOR MORE DETAILS, READ THE SCORE POSTING FAQ

The system is designed to display only one season at a time, so if your organization has different divisions with overlapping seasons (like Spring and Fall season with an overlapping month), the new season dates won't display until you update to the season.

Options:

• If your seasons overlap, it's better to have a year-based season for all groups/leagues rather than individual seasons for each. For example, you can set your site in "2020" rather than "Spring 2020" or "Fall 2020". You can then have all of your Spring, Summer, Fall and Winter seasons active all year, and there will not be any issue with the overlapping dates.

Support can help you organize your teams into divisions so that they are easily identified in the Standings

• You can also separate your groups/divisions into different websites. If you have already entered schedule info for the teams, contact Support for more details and advice.

If you have an All-Star or Champion website and we are managing your domain name, contact support if you would like your domain name redirected to a page other than your Home Page. Be sure to include the URL of the page you would like the domain name redirected to.

If you manage the domain on your own, you'll have to contact the company you registered the domain through. They can provide assistance with setting up the domain forwarding to go to the specific URL you need.

(Baseball)

When entering your Fielding Statistics, you can enter multiple positions, but they must be entered one at a time. Enter the first position, then, after saving, all players are available to enter additional positions if needed.

The Games Played box (G) is a check box for adding stats. Make sure to check this box for each player you will be adding stats for. If G isn't checked, the stats will not get counted in the stat leaders module and other calculations.

- Use the "Check G for all players" option to quickly add all players to the stats.

- To properly remove the G box and remove the game stats for a player, you must use the "Del." button to the far right to remove the stat record for that player for that game. 

To set a 5th period for Volleyball, rename the OT labels:

1. Go to Schedules > Schedule & Results & click the gear icon on the right.
2. In the popup, click Schedule. Scroll down to update the Label fields for OT/2OT & click save.

Click to X out of the popup & refresh with the new settings. The scores entered into the OT column will now display as 5th period scores & also change the Box Scores and Last Game modules on the Home Page.

This site was listed in our recommended 3rd party plug-ins, but is not longer running so we removed it. If you are currently using a plug-in from this site, we recommend that you use the Debug link at the bottom of your Home Page Editor to remove the code.

(If your page wont load properly, the debug link is in the loading message)

Contact Support if you need assistance.

To adjust the Roster options, go to Rosters & Staff > Roster. Click the Options button on the right and then click the Roster Options tab.

Default Sort: change the way the players sort (default is number)

Reverse Sort: Reverse the sorting

Allow Inactive Players in Search Results: Choose if Inactive Players show up when searching players

Show Printable Page link: show or hide the option to print the Roster Page

Leagues/Multi-Team account options

Teams can add/update/delete PLAYER INFO: choose what info can be edited from team websites

Show Division/Team Filter: remove the Select Team dropdown, forcing only the default view of the players.

Rosters & Staff > Roster > Options tab > Profile Display

Link team name: allow a clickable link to the team's site within the Profiles.

Show/Hide Emails: Default player emails are public. Change this setting to hide them from public view.

Height/Weight/Birthdays/Home Town/Year: choose to show or hide these columns.

Hometown/Year: rename these columns so the info you enter appears as a different header (You'll have to change the Profile and Roster labels separately).   Ex: change "Hometown" to "School".

Bio/Highlights: show or hide these text areas. Hiding them reserves them for internal use.

Headers: show or hide the headers for these two text areas.

Game Type: The default game type for the career stats (default is All Game Types)

Default Career Stats: By default it will show the players current season stats. Changing to Career will show all seasons by default.

Top of Season Sort: change the order in which the stats sort.

Contact Support to

-Show Mobile Numbers on the Visitor Site

-Make the secret profile data appear on the Visitor Profiles for you (Administrators) only.

To adjust the Player Profile options, go to the Rosters & Staff > Roster page, click the Options tab on the right and select the Profile Options tab.

Profile Picture dimensions: modify the default size of your player portraits.

Image click to zoom: enable or disable the ability to click the portrait to open a window with the full size image.

show all stat columns: click YES to show even the columns which do not have stats entered.

Show Glossary Links: show or hide the link to the Stats Glossary for your sport.

Show Printable Page links: show or disable the printable Page link for the Profile Pages.

Advanced Options
Contact Support To:

- Change Birth Date Format

- Set default stats season

- Add custom Positions
- Make certain fields required to save

- Customize shirt/shorts/pants size options (internal use only)

Every machine on the Internet­ has a unique identifying number called an IP address. It is like a street address for your computer.

- To find your IP address, you can do a Google search for "my IP Address"

In regards to your HTO site, IP addresses are tracked for various reasons.

- We track your IP when sending an email though the contact form.

- IP addresses can be locked from the hit counter, preventing new hits from certain computers. Just press EDIT above this module under Page Editors > Home Page

- IP Addresses are tracked for anyone who posts a Guestbook message. This is visible in your admin Guestbook Page.

We also track the most recent login IP info. Contact support if you need to know the IP addresses for the computers that have recently logged into your admin site.

If you need to reverse look up an IP address, this is a useful site:

http://www.geektools.com/whois.php

When logged in to the main Sports HQ account for your league or multi-team site, there will be a drop down menu just below the tabs and nav bar at the top. Selecting another account within the -Teams- drop down will automatically log you in to that account. 

- If you choose a team that does not have an account, a Help Menu will appear with the details.

- the drop down menu will not appear for the team administrators, only the main HQ administrators as they work on the team pages.

To add a table to a text area, click the Table button in the toolbar, enter the table properties, and click Ok to insert a table (3 row, 2 column example below). 

- Right click a cell and select Cell > Cell Properties to set properties like the text alignment, text color and cell background color (to create the "Team" and "Record" headings in the example above).

- Table Properties will allow such options as the default cell width (200 pixels) the border size (3) and add a caption (table1)

- You can also add a cell, row or column.

- Text can be modified using text options (blue Team & Record headings)

We recommend the CKeditor to customize tables.

You can also link to a file by putting a ? after the /

EX:

www.MyDomain.com/?MyFile.jpg

If you get an error message, you can take a screenshot and email the image to us for troubleshooting. 

Windows

The "print screen" (Prt Scr) key will copy your entire screen, or you can hold "Alt" and press "Print Screen" on your keyboard to only copy the current window. 

1. Go to Start > All Programs > Accessories > Paint. 
2. On your keyboard, hold down the Ctrl key and press V to paste your screen shot.
3. Then go to File > Save As.. to save the file as a JPEG. 

Mac

To capture the entire desktop, press Command-Shift-3. The screen shot will be automatically saved as a PNG file on your desktop.

Once you have the file, email [email protected] for help with the issue and attach the screenshot.

For more information, go to www.take-a-screenshot.org or try searching the internet.

Before deleting any Home Page content, make sure to save a backup on your computer in case you need it later.

To save a backup:

- edit the text area

- click the HTML button in the toolbar to switch from text editing mode to code editing mode

- copy all the HTML code.

- on your computer, open a text program (like Microsoft Notepad)

- paste the code, and save the document

- once the backup is made, delete the content in the text area

- click the green Save Changes button to update the site, and confirm

If you attempt to delete all of your content, a warning message will appear to prevent accidental deletion. Once content is deleted from your Home Page text areas, is cannot be recovered.

All-Star and Champion users can archive their Home Page text areas into the News category "Home Page Archives"

Football is a Pro-Stat sport which includes full stats calculations, as well as a unique Team Stats section when entering scores.

Customizations

Contact Support if you would like to change Assisted Tackles so that they only count as 1/2 a tackle.

Contact support to add custom positions to your site or suggest standard positions that should be added.

Contact Support to change the way dates are displayed in your site. This can be for the Mini-Schedule, Schuedle, Birth Date, etc.

Include specific details on where the dates should be changed and what format they should have. We can change it in one place or set the format for all dates.

Examples:

May 1, 2012

4/1/2012

To display only the final scores:
- go up to the Account Info & Upgrades tab and select Account Info.
- set the Periods per Game to 1
- click the green Save button to update the site.

Contact Support if you need the periods for stat calculations.

Contact support to change how the stats are sorted on the Stats Page.

Sort by Name / Number

Football and hockey sort by player number by default.  All other sports sort by player name by default. We can switch this for you if needed.

Due to issues with spam we have disabled accounts from being created from China. If you are in China and wish to create an account, please contact support with your name, email, a username and password so we can create an account for you.

Remove Padding

Contact support to if there is extra padding space in your text area or a "line" on one side of an image that you can't remove. Sidebar text areas have the padding removed by default, with a check-box at the bottom to add or remove padding.

Adding more Padding

Contact support if your images and text sections are up against the very side and you would like to add more padding.

There is a column when editing Game Scores on soccer accounts for entering the goals for Penalty Kick (PK) Shootouts. The column shows after the final score. If the score is tied the program will check the PK scores to determine the win. The visitor site displays the PK scores in parentheses after the final scores.

Contact support to replace or change any word on the website. We can potentially change any word on your site and replace it with custom wording of your choice (to an extent). Send us the details and our developers can review your request.

To cancel a game or event:
- go up to the Teams & Schedules tab and select Schedule & Results
- go down to the game or event
- click the Delete button on the right and confirm

To include notifications, first click the Info button for that game or event, checkmark the "SEND UPDATE EMAIL (when game is saved)" option and select your recipients. Deleting the game will send out notifications with the word "CANCELED" to your recipients.

To set up multiple email addresses for a player, separate the addresses with a semicolon (;) and a space like this:

[email protected]; [email protected]

- This is one way to send schedule updates to more than one email address per player

- The character limit is 100 characters.  

Hockey Leagues can customize the point value for Win, Loss, Tie, OT Loss or Forfeits. It is also possible to reset to the default point values.

To customize the values:

1. Go to Teams & Schedules > Schedule & Results & click the gear icon on the right.
2. Click Standings & update the fields. Click the X when you're finished.

For other customizations for the value of points, contact Support.

Using an iPad

You can edit the site using an iPad, as long as it has the latest OS (5 or better). The iPad version should not matter.

If you are using iOS4 or older, the text editors will default to HTML code. Our default CKeditor is compatible with version OS5 or better.

- You can upgrade to iOS5 by using iTunes and clicking the option to upgrade after you sync to your iPad.

Known issues:

- Possible issues with file uploading.

- iframes stretch content to full width. This can be an issue in the Ramble and File Manager.

We will continue to review this as new iPads and iOS are released. Let us know the details if you are having any other issues when using your iPad for HTO editing.

Android

Android devices should load the TinyMCE editor.

Amazon & Other Devices

Amazon and other devices do not support the text editors, but should default to editable HTML. If you are stuck on a loading icon, please use the contact form to email Support.

Contact Support if you need to:

- Change all ads on your site to rotating ads instead of set ads. This will randomly generate 4 adds from your Rotating Ad pool on every page.

- Set a few specific pages as Rotating Ads

- Hide rotating ads from the top, bottom or completely.

- Specify a specific set of 4 ads on any page or all pages

- Remove the text "Sponsor" from under your ads

- Remove the text "View Site" from your text ads

- Display only the top ads or only the bottom ads on a page

- Modify width or height

- Hide ads from your Printable Pages

- Display the ads larger than the default

- Remove the outline around the banners

- Make them open in new tabs instead of pop-ups

To import a schedule, go up to the Teams & Schedules tab and select Import. Follow the steps to help the system organize and import your data.

If you are trying to import more games or events than the system will allow, contact Support with the details of how many dates you are trying to import.

If you are trying to import dates older than a year old, the date format may be unrecognized. Contact Support wit the details of what data you are trying to import.

To give a player that did not play credit for a game in the stats, you can check the G box to indicate they played, go to the right and choose Bench (BCH) from the Line Up drop Down menu.

Organization Accounts involve multiple sports. They consist of several team and/or league accounts linked together.
- Org Accounts are priced differently, so the team pricing or league pricing pages will not give accurate Org estimates.

Pricing is based on the number of sports and teams, as well as the package each level has: Rookie, Pro-Style, All-Star & Champion.

For example: if you had 5 sports with 5 teams per sport, you may need a set up like this: a Champion Org with 5 All-Star sports and 25 Rookie teams.

When you create a new website, you can choose multi-sport. The Teams & Schedules > Setup Teams Page will show your accurate Org pricing. On this page you can add sports, and you can also log-in to the sport accounts to set up the teams structure in each sport. When you return to the Org Setup Team page, the Org pricing will automatically calculate for you.

You can also contact support with a list of sports, teams, and desired features, and we can help you get started.

It may be possible to connect the Online Registration feature to a payment service other than PayPal. Contact the merchant you wish to use & request code from the merchant that functions similar to PayPal's "pay now" button.

Let the merchant know that the code must:

1. be provided by the merchant & designed for use on 3rd party websites. HTO cannot use a merchant's system to create code.

2. contain your verifiable customer ID. You must be registered with the merchant.

3. have link to a page hosted by the merchant that securely processes credit card transactions.

Once you've received code that meets these requirements copy & paste the code into a Custom Page. Then, let us know so that we can review the security of the merchant service & check to see if their technology is compatible with ours. If they are approved, we will add a button that says "Pay Now with your Credit Card" that will send registrants to the merchant's website for processing.

Available: PayPal, Authorize.net, Stripe

Unavailable: Intuit, Payeezy, Square, Bambora, Sage/Paya

Registration forms are designed to accept one registrant. The default form has one name and one email field for use in the Contact Lists and Email Tool. You can add additional Registrant Fields for other names and email addresses, but these additional fields will not be recorded in the Contact Lists or Roster.

Package Options
The "Require registrant to enter total number of registrants" option only works when 1 package is selected. If more than one package is selected, each package is multiplied by the number, which can cause confusion.

Packages

You can set up your packages like this:

Package 1: $15 - 1 package

Package 2: $30 - 2 packages

Package 3: $45 - 3 packages

- A great benefit to this setup is if the registrant needs 4 packages, they can choose 1 + 3

- You can also apply bulk discounts this way (1 package $15, 2 packages $25, etc.)

Contact Support if you need assistance setting up your form.

To convert your site to another language:

1. Click the name of your organization at the top of the page & in the popup, click edit details.
2. On the right, click the gear icon & select International. use the drop down to select a language.

These places will change automatically:

• headers & labels

• page titles

• guestbook*

• registration verbiage**

Nav Links will need to be updated manually.  The admin site will remain in English.

*All-Star membership level required

**Champion membership level required

After a registrant fills out a form, they are taken to the Registration Confirmation Page. When they click a payment button, an email is sent to the webmaster email address with the information they entered.

- If the registrant closes the Registration Confirmation Page without properly choosing a payment, no email is sent, though they are still added to the Registrant List since they completed the form.

- You can use the Invoice button on the Registrants Page to send them an email requesting payment.

Contact Support if you would like to change this so that an email ALWAYS sends, whenever a Submit button is clicked to finish a form.

EMAIL TOOL

- The Rosters & Staff > Contact Lists page includes registration email addresses in the Registration category.

- The Community > Email Tool page lets you add email addresses from each registration form when you create or update a mailing list.

To use the registration forms with Authorize.net, contact support with your Authorize.net API Login and Transaction Key.

The registration confirmation page will then have a "Pay Online" button on that will send the price information and your registrant to Authorize.net for payment.

Unfortunately, Authorize.net will not indicate when someone has paid like PayPal. The system will send a notification email to the webmaster when someone clicks the submit button, but you must manually check Authorize.net to match up who has paid.

Contact support with specific details to add links or forms to the Admin Scores Page.

- Make sure to upload any documents using the Layout & Media > File Manager page, and write down the names of the registration forms you want linked.

This feature lets league administrators adjust the admin Scores page so coaches can download and print documents or fill out forms before entering the scores.

You can create rotating ads/images on your site by creating an Animated GIF image. There are free tools online to convert a group of images into an animated gif.

This site works well, as long as you reduce your image file sizes before uploading them into the site.

http://picasion.com/

We recommend having a different web browser as a backup. If something stops working in one browser, it will often work on the backup until the first browser updates itself.  You can use the links below to try out different browsers:

Internet Explorer

www.microsoft.com/IE9

Firefox:

http://www.mozilla.org/en-US/firefox/new/

Chrome:

https://www.google.com/chrome

Safari:

http://www.apple.com/safari/

The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details.

If your customers receive the error message above, you can turn off the PayPal&reg; Encrypted Website Payments feature in your PayPal account.

To turn off the PayPal Encrypted Website Payments Feature:

1. Log in to your PayPal account.
2. Click Profile.
3. From the Selling Preferences column, click Website Payment Preferences.
4. In the Encrypted Website Payments section, select Off.
5. Click the Save button.

You can also try this alternative method:

1. Click Profile
2. Click My selling tools on the left
3. under Selling online find Website Preferences and click update.
4. Scroll down till you see Encrypted Website Payments
5. Turn Off, scroll to the bottom and click save at the bottom.

Note that PayPal may change these steps in the future. For further assistance, please contact PayPal Support.

It is not possible to move registrants between forms at this time.

When you add a ROOKIE team to a multi-team HQ it does not automatically create a standalone website for that team. Instead a team database is made for saving the schedule, roster and coaches information. You can then select that team when updating the schedule, roster and staff pages.

This makes it much simpler to manage the schedule organizations with lots of teams.

The Scores and Stats of your site are customized for your current sport and cannot be changed.

The site is meant to be a running archive. The information is saved for the next season. If you have different sports between seasons, we recommend that you create a new website. Contact Support and we can provide a bulk discount for having multiple sites.

In rare cases we can move your upgrade to a new site set in a different sport. Contact Support if you believe that you need this.

After creating a schedule in the Scheduling Wizard, the last page has a link to save the schedule as an Excel file. You can make further changes in Excel, or import the schedule as is.

To import the schedule:

- save the schedule as an Excel file

- go up to the Teams & Schedules tab and select Import

- you can either copy and paste your data from Excel, or import the actual file

- follow the steps to help the system organize your data

- the system will import the schedule at the end of the process

Contact support if there are any questions.

If you are using photos that were taken with a mobile device, we recommend downloading the photos to a Mac or PC and then using the program of your choice to view the image's meta-data info to assure that they are oriented correctly. After doing any necessary adjusting, use this Mac or PC to upload the images to your HTO File Manager.

More information about photo orientation can be found in this article.

If your site images display upside down on a mobile device (like the iPhone), this is an issue with the image file.

Open the original image in a graphics program (like Photoshop, Illustrator or Fireworks) and export it as a GIF or JPEG. Uploading the new exported image should resolve the issue.

Both teams and leagues will receive prorated pricing for any upgrades during their subscription. This means if an upgrade is normally $100, and you are half way though your subscription, the upgrade for the remaining time will be $50.

Note that prorated pricing will not change the expiration date. The pricing is a discount for the remainder of your current subscription.

If you wish to pay full price to upgrade and renew your site, contact support so we can send you a custom invoice to renew for a full year with the upgrades, taking account what you have already paid.

If you log on to the Main HQ account, you can use the SPORTS HQ bar under the NAV bar at the top of each page to jump to any Team or Team HQ. Use the drop down list to select the team you wish to edit and you will automatically be logged in as the administrator for that site.
 

Special Cases:
- When you are logged into your team HQ and editing your Schedule & Results, Roster, and Coaches & Staff Pages, you will notice the label before the team drop down says “filtered by:”. This means that you are viewing the team's Roster, Schedule or Staff list, instead of logging into that site.

- Some teams do not have a site, so their information is updated from the main HQ. Those teams are indicated in orange. You can create sites (and separate log-ins) for these teams, but in many cases there is no need for separate team sites and you can manage everything from the HQ site.

Large leagues can create team sites so each team can log in an update their scores and information.

The Scorekeeper App (and support for it) has been discontinued.

HTO does not place ads on your site for any reason. Any ads that do appear may have been added by your team or league administrators. To remove these ads, you can go to the Community tab > Banner Ads or Community tab > Sponsors. Ads entered manually as images in a text area can be removed by editing the text area, clicking on the ad and pressing delete on your keyboard.

Quicklinks and similar ad programs.

If you have an ad program like Quicklinks installed on your computer, it can affect your browser and insert ads or links to ads into your pages. Try uninstalling your ad program to remove the unwanted links on your browser.

An HQ site is your main "HeadQuarters" site. In a multi-team site it is the main login which provides easy access to all the TEAM sites in your account. It can be used to set up a league, a club, or any group of teams playing the same sport.

Log in and you will see the "Sports HQ" and team drop-downs under the top navigation tabs. Select a team to log into any of the team admin sites. The main site wil have a [HQ] after the name to make it easier to go back.

Note that if you logged into a team site instead of the main site, you only have access to that team. You'll see the Sports HQ logo, but no drop-downs are available, since only the main HQ administrator has access to all the teams.

In a MULTI-SPORT site, the main HQ site can contain other HQ sites. For example, a school athletic department (or any large organization) will have their main HQ site and a multi-team HQ for each sport.

NOTE: If you are logged in as a HQ that is part of a larger organziation, you can access the teams within your sport, but you cannot switch to a HQ for another sport.

If a music update does not play in the site preview, even after you uploaded it properly, try refreshing the page.
- when viewing the Preview Site page, press Ctrl + F5 on your keyboard, or hold the Shift key down and press the refresh button

If this doesn't work, this may be due to a caching issue. Use Google to find information on clearing the cache for your favorite browser.

To confirm it is a caching issue, you can also try visiting your site in a different web browser. You'll usually hear the correct song when you switch browsers.

Contact support if the issue persists.

About 45 days before your expiration date the system will post a renewal notice on your admin home page. Contact Support if you want to renew before then, or if you have any questions.

If your site expires, it will downgrade to the Rookie package. Pro-Style, All-Star and Champion features are saved, but turned off until you renew.

You will be automatically redirected to the Upgrades & Renewal page if you have an expired HQ account with over 4 teams.

Important - Domains

The system does not renew domains for expired sites. After expiration any domains we managed for you are released for sale, so you may not be able to get then back. Please contact us prior to expiration to go over domain options if you do not plan to renew by your expiration date for any reason.

We can help you set up your own domain account so that you can manage it. This is only possible if your domain has not yet expired.

If you notice buttons at the bottom of the page to view the next page 1, 2, 3, etc., it means that there are too many items per page to fit in one page. Contact Support to increase the number of items per page. In some cases you may be able to fit all of the items on one page.

Examples:

- Number of players on roster page

- Number of bulletins on the Bboard Page

- Number of Guestbook Posts on the Guestbook Page

- Number of Box Scores on the Scores Page

The Registration feature uses the https protocol. This means that any data being submitted within the registration framework is being transferred securely.  If anyone is monitoring your network traffic, they will not be able to see any information being sent.

Keep in mind that payments are not processed by your HTO website. A 3rd party processor, like PayPal, accepts and processes payment info.

Admins can purchase SSL Certificates for your domain. For more details, click the envelope icon at the bottom of the admin pages and contact our Domains department.

To display the lowest score on top, enter Golf Scores with a negative number. This way the smaller number (less negative) will be the winner.

Contact Support to add a setting that will hide the negative signs on your visitor's site. 

Alternately, admins can also enter scores that includes decimals.

Hockey accounts support scoring for shootouts. This is an additional overtime, and counts as an overtime win or loss. 

To set the Shootout points:
- log into your site
- go up to the Teams & Schedules tab and select Schedule & Results
- click the Options tab on the right
- in the Standings Display section, change the numbers for "SO Win" and "SO Loss" then save
- close the options window and confirm

The system will then use the numbers you entered.

The Site Sharing links at the bottom of all of the visitor's pages allow visitors to quickly share the pages of your website on their individual social media accounts. For example, if someone clicks Facebook, it will post to their Facebook followers with a link to your website.

To deactivate the links:

1. Go to Design > Layout & scroll down to open the SEO section.
2. Uncheck the box at the bottom & click save.

Contact support to change the number of points a player receives for each goal

- This affects Stats including Stat Leaders.

-Hockey default is 1 point

-Soccer default is 2 points

Contact support with specific details if you wish to change the formula for TSP (Total Stat Points).

If you are not sure of your password, use the "Forgot?" password link on the top right of www.HomeTeamsOnline.com

If you receive a message that your session expired, it may be an issue with your cookies:

Troubleshooting Cookies:

A. Check your Internet Options for cookie settings and security level. 

B. Check your Virus Protection and Firewall security.

- Add www.HomeTeamsONLINE.com to your whitelists for both. Add both the http (normal) and https (secure) links to the whitelist.

C. Try a different web browser.

Contact support if the issues persist.

Contact support to promote your Domain name over the default www.HomeTeamsOinline.com/.. URL in the search results.

Contact Support to add ROE to baseball stats.

Sites with Pro-Style packages (or higher) can save a default staff profile portrait by uploading a photo into the File Manager, then going to the options tab on the Rosters & Staff > Coaches & Staff page and entering the photo name into the "Custom default profile image file name" field in the Profile Display section.

Duplicating Portraits
Contact support if a photo is repeating for Players or for Coaches/Staff and you do not have a file uploaded to do so.

Portraits Not Updating (Multi-team sites) 

When you have a multi-team site with upgraded teams, teams may upload their own portrait that overrides the league portrait. If this is happening, you will need to log directly into the team site to replace their portraits.

Certain administrator pages (like the registration page) use standard “HTTPS” encrypted connections when transferring data to the server. Your browser will show an encrypted page with a green address bar on top, and a lock icon. Note that not all administrator pages are encrypted using “HTTPS”. Generally pages that have user edited content are not encrypted because images and links posted by the users are usually unencrypted.

Emails are transmitted using a different method. They are not encrypted, so be careful about what information you include when you send emails using the administrator tools. For example, never request or send credit card information using email.

All teams in a league/multi-team account should share the same expiration date. Additional teams are often pro-rated to match the league expiration.

The expiration dates can vary in certain situations, so if you notice teams that have different dates, contact Support with the details so we can look into it.

Editing permissions for Teams that are a part of a multi-team (or league) account can be limited by Role settings made by the league (also called Main HQ).

This means that your league can restrict some of the information your team can enter on your team's website, such as on the Roster, Schedule, and Scores.

If your team wishes to separate from the league, have both the league and team administrators email us agreeing to the disconnection. Once we receive written confirmation from both the team and league administrators, we can separate your team account from the league account.

There are many things that can "break" your Home Page, causing loading issues or preventing some modules from appearing.

Causes: Pasting text

Use the "Paste From Word" button in the toolbar to paste text from ANY source. This includes text copied from other sites, emails or even documents like Word documents. Pasting text using "Paste" or Ctrl+V on your keyboard can paste bad code in the text area. This code can immediately break your Home Page or even linger and case issues later on. When text is pasted from multiple sources, the bad code starts conflicting and causing major issues.

Causes: HTML

Make sure to paste HTML code using the "paste Code (or plain text)" button. Pasting code directly into the text area will not work, and will often break your page.

Solution: The Home Text Debug Page

There is a link to the Debug Page at the bottom of the Edit Home Page, and also in the loading message if you page is not loading. Use the debug page to access the code directly. Most often, this is to find and remove the last ting you pasted that caused the break.

For more details, check out the Help Menu

Pts is visible in the Standings for certain sports such as Hockey and Soccer. The point values are customized under Teams & Schedules > Schedule & Results > Options Tab - STANDINGS DISPLAY.

For special situations, you can add additional points in the SPECIAL SETTINGS tab when entering your scores. For example, if you award an extra point for winning or losing under certain conditions, you would add the point here.

- Support can add the Pts column to any sport

- Add negative numbers to remove points

Points Percentage

Contact Support to add this column. This is the % of points based on the maximum total points. (If a win is 3 points and there has been 10 games, the maximum points is 30).

Schedules will count the number of games and events displayed at the bottom left corner. If no events are displayed, it will just say Showing X Games.

- This will not show Remaining if none have occurred yet.

League admins can control what teams are allowed to change on their own roster.

These settings apply to every team in the league. Contact support to set different rules for one team.